Job Details

California State University, San Bernardino
  • Position Number: 1531955
  • Location: San Bernardino, CA
  • Position Type: Student Affairs and Services -

International Student Advisor (SSP III) /Jack H. Brown College of Business and Public Administration
California State University, San Bernardino


Employment Status: Full-time, probationary "exempt" position.

Work Schedule: To be determined.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning February 25, 2019.

The Jack H. Brown College of Business and Public Administration is committed to nurturing a high quality educational environment that ensures student, faculty, and staff success in its pursuit of academic excellence and achievement. We seek to transform the lives of our students and alumni, ensuring that they become responsible management professionals within a dynamic region and a globally connected world.

We strive to be a regionally, nationally, and internationally recognized educational institution that serves our students, community, and alumni by providing more than a classroom experience. We emphasize teaching, partnerships/service to our region, and research in business and public administration.

Typical Activities
Under general supervision, the International Student Advisor (SSP III) will work as a part of the Student Success Center (SSC) team in the Jack H. Brown College of Business and Public Administration (JHBC), the International Student Advisor (ISA) provides direct services primarily to international students and scholars, and facilitates interaction with faculty, administrators, staff, and off-campus agencies. ISA reports to the Associate Dean of JHBC and works closely with the Center for International Studies and Programs on immigration related issues. ISA independently provides comprehensive advisement to international students and scholars in individual and group settings and needs to exercise sound judgment, interpret available guidelines, policies and precedents to make decisions to resolve problems, and to use conflict resolution and mediation techniques, with understanding of the interrelationships and the need for coordinated action among campus offices and their faculty, staff and other representatives.

The incumbent will interact with persons from a wide range of cultural and ethnic backgrounds and attitudes, and the position requires demonstrated record of working with such audiences and ability to mediate conflict among them. ISA may plan, develop and conduct advising and/or instructional sessions, courses and/or seminars. This position requires considerable administrative planning experience to develop creative solutions which integrate approaches across organizational lines to improve international student advising. The incumbent is responsible for recognizing specific needs of international student, identifying campus services and other resources to be provided; and for developing solutions and recommendations to meet those needs.
Minimum Qualifications
Education and Experience
  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Three years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience.
  • One year of F1 and J1 immigration advising and DSO working experience.

Knowledge, Skills & Abilities
  • Thorough knowledge of U.S. government immigration regulations; immigration advising methods, procedures, and practices; and SEVIS
  • Thorough knowledge of the principles of individual and group behavior and individual counseling techniques to provide advising in individual and group settings on complex matters.
  • Ability to use judgement to independently analyze and interpret regulations pertaining to F-1 and J-1 students and scholars and ability to develop creative solutions to complex cases
  • Excellent oral and written communication skills, including intercultural communication, to be able to effectively present ideas in written and presentational formats to diverse audiences
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to establish and maintain cooperative working relationships across organizational lines.
  • Demonstrated record of intercultural competency through working or studying in intercultural environment with diverse populations

  • Experience with USCIS regulations
  • Experience with SEVIS procedures
  • Proficiency in language(s) other than English, preferably Arabic or Chinese
  • Experience maintaining student data and records both in SEVIS and PeopleSoft
  • Student Service Advising experience in a University setting.
  • Ability to communicate via Social Media

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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