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Associate Director, Financial Aid - (Administrator II) - Student Financial Aid
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Position Number: 4248455
Location: San Francisco, CA
Position Type: Financial Aid

Associate Director, Financial Aid - (Administrator II) - Student Financial Aid

Job No: 528656
Work Type: Management (MPP)
Location: San Francisco
Categories: MPP, Administrative, At-Will, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Working Title

Associate Director of Financial Aid office

Administrator Level (for MPP positions only)

This position is an Administrator II in the California State University Management Personnel Plan (MPP), reporting to the Director of Financial Aid.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Financial Aid Office

Appointment Type

At Will

Time Base

Full-Time (FTE 1.0)

Work Schedule

Monday-Friday 8:00 am-5:00 pm

Anticipated Hiring Range

$8,316.00 monthly ($99,792.00 annually)

Salary is commensurate with experience.

Position Summary
Under the general supervision of the Director of Financial Aid, the Associate Director's primary areas of oversight are student services, special case management, counseling and outreach, reconciliation and reporting and scholarship processing. The Associate Director actively and independently coordinates with the Assistant Director of Compliance and the Assistant Director of Financial Aid Operations to meet management objectives and ensure the smooth and compliant operations of the office. Providing leadership and direction for the financial aid staff which includes staff and student employees. Represents the office in national, statewide, and campus-wide meetings and conferences as needed. Similarly, when designated by the Director of Financial Aid, the Associate Director represents the office and the Director to external constituencies on their behalf. The Associate Director plays a key role in managing the office and ensuring that it is running smoothly and that the financial aid office staff are adhering to the myriad of laws, regulations, and policies governing the delivery of student financial aid at the federal, state, and university level. In the absence of the Director of Financial Aid, the Associate Director assumes full management responsibility for the Office of Student Financial Aid when necessary, ensuring continuity and an unbroken chain of management. In this capacity, the position directs the office operations and staff.

Position Information

Leadership and Personnel Management

Serves as the coordinator of training for enrollment management team members designated to work with
students and their families on financial aid and planning issues

Assumes supervision of the financial aid staff in the absence of the Director of Student Financial Aid

Drives a culture of regulatory excellence within the Office of Student Financial Aid

Functions as the point of intervention before reaching the Director of Student Financial Aid for all student issues from within the office.

Participates in campus wide committees and task forces as assigned, particularly as they pertain to the enrollment funnel, admissions policies and procedures.

Contribute to division-wide initiatives to enhance the overall quality of services and programs at SF State
Financial Aid Counseling and Outreach

Provides oversight and direction to the Financial Literacy and Outreach Coordinator in management of the
office's counseling unit.
Must possess a thorough understanding of federal, state and university laws, regulations and policies
concerning the application, verification, packaging, and delivery of student financial aid.
responsible for evaluating the counseling and outreach area to ensure they are working to the highest
degree of efficiency and proposing changes to office policies and/or procedures to that end.

Special Case Management

Analyze complex student issues pertaining to financial aid involving unusual, sensitive, and complex circumstances to facilitate mutually acceptable resolution; provide comprehensive advisement and utilize counseling techniques to achieve said resolution
Serve as the point of referral for escalated unusual, difficult, and sensitive student cases for handling and resolving.
Must be knowledgeable and skilled at leveraging the available support services and resources.
Must be able to act quickly to defuse difficult and sometimes emotion-filled and/or heated situations and conversations.
Must be able to recognize students who warrant immediate or escalated assistance or services.
Handling and resolution of these cases may involve collaboration with any office on campus, including the President's Office, Vice President and Provost's Offices and any office within Student Affairs Enrollment
Management or Academic Affairs, Controller's Office, Student Financial Services Office, Ombudsman's Office, University Counsel, etc.
Exercise decision-making authority to change or adjust financial aid awards to applicants with special needs or circumstances
Follow up with students and parents to resolve discrepancies or other issues
Be available during evenings and weekends, as requested, to represent financial aid at campus recruitment,retention and outreach events and programs

Professional Behavior

Demonstrate behaviors that are in line with the User-Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
Demonstrate safe work practices for oneself, others, and the office environment.

Other Duties as Assigned

Minimum Qualifications
Management Skills: Possesses enthusiasm and ideas for managing staff that will result in a team that is cohesive, professional, and committed to providing consistent and high-quality service. Experience evaluating and coaching staff in ways that build employee skills and productivity. Knowledge of strategic budgeting principles. Technical Skills: Possesses excellent analytical and technical skills. Ability to effectively use these skills when communicating with the various on and off-campus programs. Education: Bachelor's degree in counseling, education, management, public administration, or a related degree
Demonstrated comprehensive knowledge, experience, proficiency and success

In managing represented staff under collective bargaining agreements
In the preparation, justification, forecasting, management, and monitoring of budgets
In defining, constructing, and performing complex economic analysis and modeling to evaluate life-cycle cost, payback purchase-lease alternatives, etc., as a basis for making operational business decisions
In developing and writing Request for Proposals (RFPs), service contract requirements and specifications, and performance and service contract specifications
In the identification, development and deployment of safety programs and accident prevention strategies as applicable to large facilities and/or organizations, industrial/institutional maintenance repair and renovation operations, and with consideration to CAL-OSHA Industrial Safety Orders
In the promotion and consistent use of administrative and supervisory skills to optimize program outcomes.
In written, oral and digital communications - to effectively communicate to all levels, and across organizational lines, of a large organization
In issue/problem prediction, detection, avoidance, mitigation, and resolution, including use of appropriate and/or required communication strategies involving stakeholders representing all facets of a large organization and client community (ex: staff, faculty, students, family members, alumni, donors, grantors, local government, community neighbors, emergency service and utility providers, contractors, experts, the general public, media. . .)
In coordinating the activities of a complex, multifaceted operation to provide effective support and services to a diverse, multicultural constituency

Preferred Qualifications:

Experience in the higher education setting.
Experience providing excellent customer service.
Experience assisting and advocating for students and parents, helping them navigate through the Financial Aidprocesses.
Demonstrated experience working in student services.
Excellent writing, oral communication, interviewing, and counseling skills.
Detail oriented.
Ability to learn and interpret regulations and policies.
Ability to work in a highly automated environment.
Experience with Financial Aid programs.
Familiarity with Oracle Campus Solutions (CS), United States Department of Education electronic access: National Student Loan Data System (NSLDS) and Common Origination & Disbursement System (COD) websites

Environmental/Physical/Special

Special Working Conditions

Repetitive wrist/finger motions with use of a computer. Computer usage for extended periods of time.
Sustained computer use.
Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend
workshops or events during work hours.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exceptions. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

To apply, visit https://careers.pageuppeople.com/873/sf/en-us/job/528656/associate-director-financial-aid-administrator-ii-student-financial-aid