Job Details

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Western University of Health Sciences
  • Position Number: 4242994
  • Location: Pomona, CA
  • Position Type: Health and Medical Services


Clinic Front Desk Reception/Cashier

Posting Number: S01296
Position Status:
Campus: Western University Campus-Pomona, CA
Department: 1715-WesternU Pet Health Center

Function: Healthcare
Family: Patient Services
Classification Series Title: Receptionist

Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Full Salary Range
Minimum: $28,033.20
Maximum $28,033.20

Expected Pay Scale
Minimum: $28,033.20
Maximum: $28,033.20

Job Summary
Responsible for greeting clients and other for the College of Veterinary Medicine; schedule patients and confirm patient appointments; process patient payments and receipts. Works collaboratively with medical staff to assure client satisfaction.

Knowledge, Skills and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

1. Good computer skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. Familiarity with the Internet is helpful.

2. Good verbal and written communications skills. Veterinary medical terminology is helpful.

3. Skill with fax, copy machine, printer, telephone operation, and the ability to type at 40 words per minute.

4. Basic math skills.

5. Applicant must be able to read, write, speak, and comprehend the English language.

6. Applicant must have excellent interpersonal skill necessary to interact well with patients, staff, students, physicians, and the public; be culturally sensitive.

Required Qualifications
Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. Graduate Equivalency Diploma or High School Diploma required.

Experience: 1-3 years of experience in a similar or related position. Experience in a clinical medical setting is helpful. Customer service experience preferred.

Other: Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Preferred Qualifications


Posting Date: 06/01/2023
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants


Essential Job Duties
Essential Job Duties



Job Duties
Schedule patient appointments with the appropriate provider, while accommodating the patients needs.

Percentage Of Time
10

Job Duties
Confirm scheduled appointments by contacting the patient one day prior to their physician visit.

Percentage Of Time
10

Job Duties
Assist clients, if needed, with completion of registration forms and verify that all paper work is completed.

Percentage Of Time
10

Job Duties
Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarians instructions, selling retail products, and scheduling future appointments.

Percentage Of Time
10

Job Duties
Collect client payments, issue receipts, and post payments in the Colleges practice management system. Reconcile the daily cash deposits collected.

Percentage Of Time
10

Job Duties
Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.

Percentage Of Time
10

Job Duties
Establishes and maintains hard copy and/or electronic files and records.

Percentage Of Time
10

Job Duties
Oversees equipment and office supply inventories and initiates or approves service requests and supply orders.

Percentage Of Time
10

Job Duties
Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.

Percentage Of Time
10

Job Duties
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Percentage Of Time
10

Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Duties of the Clinic Front Desk Reception/Cashier are normally performed in a typical clinic setting. Occasionally the employee is exposed to outdoor weather conditions. The noise level in this setting is usually moderate due to animals, telephone calls, office equipment, and normal student traffic.

To apply, visit https://jobs.westernu.edu/postings/26374







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