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California State University, Bakersfield

Job No. 526219 International Programs Student Services Professional
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Position Number: 4035450
Location: Bakersfield, CA
Position Type: Student Affairs and Services

CLASSIFICATION TITLE: Student Services Professional IA

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2024. Any continuation beyond June 30, 2024 is contingent upon satisfactory performance and available funding.

FT/PT: Hourly Intermittent (up to 20 hours)

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $21.72 per hour

CSU CLASSIFICATION SALARY RANGE: $21.72 - $26.57 (based on 20 hours per week)

PAY BASIS: Hourly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

SPECIAL INSTRUCTIONS TO APPLICANT:

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at CSU Vaccination Policy [calstate.policystat.com] and questions may be sent to hr@campus.edu.

POSITION PURPOSE:

Under direct supervision of the Director of Study Abroad and Fulbright Programs Office, the AL Student Services Professional provides trainee level assistance with the study abroad and Fulbright programs following well established policies and procedures. In addition, the incumbent updates program social media and websites.

DUTIES & RESPONSIBILITIES:

Study Abroad Program Assistance
1. Assist Study Abroad Programs Director with hosting inbound exchange students. Duties include:
  1. Conducting orientation for inbound exchange students on the CSU Chancellor's Office International Exchange Programs.
  2. Putting dorm supply items into bags containing bed sheets, towels, trash can, toilet paper, silverware, mug and hangers, for the number of students who will stay in the residence halls.
  3. Taking dorm supply bags to the housing office and distributing them to the students.
  4. Assisting students in acclimating to dorm life and campus life. Helping students find service-learning volunteer opportunities on campus and off campus. Assisting in familiarizing students with local community.
  5. Collecting necessary documents from the outbound exchange student candidates.
2. Select appropriate courses in the undergraduate and graduate programs, contact professors who teach the courses and organize visit to class to provide information on study abroad opportunities.
3. Following well established policies and procedures, represent the Global Outreach department (Study Abroad Office and American Language Institute) in person and via email to provide informational sessions and orientations.
4. Answer general questions from freshman and transfer students during orientation breakout sessions about CSUB study abroad opportunities.
EEGO International Student Assistance
1. Assist EEGO international students with adaptation to campus life through assisting with moving into dorms, retrieving ID cards, conducting campus tours, etc.
2. Social and enrichment events planning, chaperoning international students to such events. Events include but not limited to, home athletic games, brown bag events, performing arts events, and cultural festivals off campus.
Social Media
1. Update social media posts and website pages with articles.
2. Take photos at events and post to program social media and websites with appropriate captions.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE –

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field, and some experience in student services. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. Equivalent amounts of graduate level job-related education may be substituted for the required experience.

LICENSES – Possession of a valid driver's license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA's) –

Regular and reliable attendance is required.
General knowledge of social media and website posting.
Working knowledge in basic photography, videography and editing.
Ability to display sensitivity and compassion toward students from other cultures and willingness to understand perspectives of those different from yours.
Working knowledge of the basic principles of individual and group behavior.
Knowledge of research and observation techniques for the purpose of recording, classifying, and interpreting factual information.
Knowledge of the techniques and methods of interviewing.
Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
Ability to participate in and contribute to group meetings, conferences, and interviews.
Ability to clearly express ideas and recommendations orally and write clear and concise reports.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Thorough knowledge of English grammar, spelling and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

Proficiency in one or more foreign languages and experience working with various cultures and individuals from other countries.
One (1) year of experience working with international students and/or study abroad programs.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK – involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

MANDATED REPORTER: Limited - The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.