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Mail Services Coordinator II
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Position Number: 1712643
Location: Worcester, MA
Position Type: Facilities Management

JOB TITLE
Mail Services Coordinator II

LOCATION
Worcester

DEPARTMENT NAME
Mail Services

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
Facilitate mail services sorting and receiving operations, dock activity, including UPS, FedEx, Amazon, USPS, and DHL. Provide in-person, telephone and email customer support to campus community regarding all mail receiving, distribution and shipping functions. Assist with the scheduling and training of student workers each term.

JOB DESCRIPTION

Responsibilities:

Open and set up all equipment and computers each morning as needed.
Oversee the receiving/sorting/distribution of mail and packages for the entire campus community.
Operate all mail services computer equipment, including, the QTrak Package Tracking system components, the Endicia system, and postage meter.
Maintain the security of the mailroom dock and sorting area.
Perform postage due/business reply functions.
Monitor mail services account activity and fund balances, advising supervisor accordingly.
Perform all functions of mail processing and window service as needed.
Execute courier job in absence of courier, as directed by supervisor.
Assign and maintain student mailboxes and file folders.
Oversee pick up of UPS and USPS at end of day.
Perform other related duties as assigned.

Requirements:

High School graduate or equivalent.
Minimum of two years experience in a comparable environment.
Ability to coordinate, schedule and oversee activities of other staff and students.
Use excellent customer service skills in interaction with campus community.
Well organized and can handle a variety of tasks simultaneously.
Capable of lifting heavy mail containers or packages (approx. 50+ lbs.)
Must have valid MA driver's license and ability to drive mail van.
Microsoft Office skills.

FLSA STATUS
United States of America (Non-Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Mail-Services-Coordinator-II_R0000788

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.