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Patient Services Assistant
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Position Number: 1787117
Location: Ann Arbor, MI
Position Type: Medicine - Physicians

Patient Services Assistant

Job Opening ID: 183501
Work Location: Michigan Medicine - Health Sys
Ann Arbor, MI
Full Time/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Um Hospital
Department: KEC Glaucoma/Retina
Posting Begin/End Date: 1/23/2020 2/22/2020
Salary:
Paid Time Off:
Career Interest: Healthcare Admin & Support
Ophthalmology / Visual Sciences

Job Summary
Provide exceptional customer service and support to Kellogg Eye Center patients, families, providers and team members. Duties include scheduling, arriving and clerical processing for patients within Kellogg Eye Center's Multiple Clinics, with the opportunity to develop higher level skills in reconciliation of collections, and managing work queues. Candidate should expect cross training on all office duties and be able to assume different PSA roles as needed.

Mission Statement
The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.

Teamwork: We are a collegial, productive and collaborative community.
Caring: We are respectful and compassionate.
Innovation: Our curiosity drives innovation and the quest for knowledge.
Integrity: Our ethics are built on openness, honest and trust

Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings.

Responsibilities*

Provide check in and check out services to patients
Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
Instruct patients on preparations needed for appointments
Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
Provide information to patients regarding billing procedures
Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
Reconcile clinic cash collections daily and making daily bank deposit

Required Qualifications*

Associate level: 2-3 years of related experience.
Assistant level: 0-2 years of related experience.
High School diploma or an equivalent combination of education and experience is necessary.
This position requires excellent customer service skills.
Cheerful and energetic individual, motivated with a positive and professional attitude.
Must be a team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times.
Ability to multi-task and work in a high volume area is necessary.
Demonstrated effective verbal, written and information technology communication skills.
Must be very comfortable working with computers and have a general knowledge of office practices.
Requires flexibility in all aspects of work assignments.
Demonstrated excellent attendance and reliability are required.
Exceptional interpersonal skills.
Communicates effectively.
Demonstrates active listening.

Desired Qualifications*

Some college preferred.
Knowledge of medical terminology is helpful.
Previous experience with computerized scheduling systems, basic computer applications, and multi-phone lines is desired.
Knowledge of medical records, appointment scheduling systems and medical terminology preferred.

Work Schedule
Dependent upon staffing needs.

Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

To apply, visit https://careers.umich.edu/job_detail/183501/patient_services_assistant