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Program Assistant , Enrollment Services (Part Time)
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Position Number: 1542069
Location: Everett, WA
Position Type: Admissions/Enrollment

Program Assistant , Enrollment Services (Part Time)

Posting Number: 02221
Department: Enrollment Services

Job Summary/Basic Function:
Program Assistants in Enrollment Services provide service at the front counter, as well as a variety of support tasks. Each person is responsible for interpreting a wide range of college policies and procedures.

Program Assistants educate new and current students on how to navigate college policies and procedures, conduct enrollment transactions for students, and provide students (or other persons) information and referral.

Program Assistants interpret test scores, transcripts and other pre-requisites or requirements to determine student qualifications, coordinate information with other offices to communicate policies and procedures, and support outreach events and testing services as needed.

Typical duties include:

1. Provide excellent customer service, via multiple mediums, to students, the community and college personnel.
2. With a high level of attention to detail, assist students and college personnel with student record updates/changes.
3. Determine non-standard tuition rates and enrollment classifications.
4. Interpret and implement state and federal policies regarding residency classifications.
5. Communicate orally and in writing with students; assure proper forms are distributed and updated.
6. Provide information to college staff regarding Enrollment Services processes and procedures.
7. Process student enrollment transactions, determine status, choose correct codes, assist student in understanding and following procedures.
8. Interpret college policies and procedures.
9. Provide information and referral.
10. Troubleshoot student questions/concerns.
11. Inform students of alternatives, as well as implications of registration decisions.
12. Communicate with other offices and personnel on campus for problem-solving or implementation issues.
13. Provide over-the-counter transcripts.
14. Support Registrar and Director of Admissions with data entry and scanning projects if workflow allows.
15. Support Testing Services and Admissions as needed
16. Answer the Enrollment Services general phone line and respond to voicemails and registration e-mails.
17. Other duties as assigned.

Minimum Qualifications:
High school diploma and two years of full-time clerical experience, or an equivalent combination of education and experience.
One or more years of experience providing customer service through various channels of communications such as: phone, email or in person contact.
Demonstrated computer skills that include word processing, data entry, and e-mail.
Demonstrated ability to work with others of various ethnic, cultural and socioeconomic background

Preferred Qualifications:
Fluency in at least one additional language to English
Demonstrated interpersonal communication skills
Experience in higher education and/or student services.

Physical Demands:
Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:
Ability to operate office equipment
Ability to read and verify data and prepare various materials
Ability to exchange information on the phone or in person

Work Hours: Work Hours may not exceed 69 hours per month. Shifts will typically be 4 hours, 4 days a week when Enrollment Services Team is present. Sample Schedule: Part Time Position 1: Monday Thursday 8:00 am 1:00 pm Part Time Position 2 Monday 2:30 pm 6:30 pm, Tuesday Thursday 1:00 pm 5:00 pm

Posting Date: 07/18/2019
Closing Date:8/1/2019
Open Until Filled: No

Special Instructions to Applicants:
Everett Community Colleges mission is to educate, equip, and inspire each student to achieve personal and professional goals, contribute to our diverse communities and thrive in a global society. Furthermore, the Colleges vision, strategic plan and core themes value, respect and uphold equity, cultural competence and inclusion. We are committed to hiring a Program Assistant that exemplifies the vision, mission and core values of our institution.

Everett Community College does not discriminate on the basis of race, color, religious belief, sex, marital status, sexual orientation, gender identity or expression, national or ethnic origin, disability, genetic information, veteran status, or age.

If your hours total more than 350 hours in any 12 month period, your position will be included in the Washington Federation of State Employees Union.

Notice to Applicants

Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Drug-Free Campus
In compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCCs policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.
The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.

Safety and Security
EvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page.
This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.

Salary: $15.61 per hour (69 hours per month)

To apply, visit https://employment.everettcc.edu/postings/4721