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Program Assistant - Welcome Center
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Position Number: 1457961
Location: Everett, WA
Position Type: Student Affairs and Services

Program Assistant - Welcome Center

Posting Number: 02195
Department: Student LIFE

Job Summary/Basic Function:
The Program Assistant is responsible for the day-to-day operation of the Welcome Center, providing information and referral to prospective and current students, staff, and/or the public regarding general campus policies, procedures and activities. Directs the work of the Student Ambassadors assigned to the center.

Typical Duties:

Provide quality customer service, information and referrals to faculty, staff, students and visitors of the College regarding general campus policies, procedures, services and activities, in-person, via email and telephone.

Ensure Welcome Center is clean, organized and ensure that informational materials in the Welcome Center are kept current.

Maintain and keep up-to-date a comprehensive file of resource materials such as campus brochures, maps, and information sheets.

Assist prospective and current students with college processes such as admission and graduation applications, password and login resets, printer code and student identification number (SID) retrieval, etc.

Monitor and maintain the campus tours e-mail account. Serve as point person for general campus tour attendees reserved online.

Respond to requests for general campus tours, confirm schedule, provide parking permits, track attendance and collaborate with the Outreach department for current tour materials.

Greet and check-in tour attendees. At conclusion of tour, assist with answering questions and with completion of EvCC Admissions application and review Getting Started checklist for next steps.

Operate EvCC Student ID card system.

Gather data and prepare quarterly reports of tour participants, student ids/badges and Welcome Center usage.

Provide day-to-day troubleshooting and keep inventory of supplies for the Welcome Center equipment, such as Student ID card system, take a ticket system, computers, copy machine and digital signage. Order supplies and request services when needed.

Train and direct the work of Student Ambassadors during their work shifts in the Welcome Center and attend weekly Student Ambassador meeting.

Track customer usage of the Welcome Center (types of questions, time of day, etc.)

Communicate with other offices and personnel on campus for collaboration and problem-solving.

Manage and keep current assigned college web page(s).

Minimum Qualifications:
High School graduation AND two years of full-time customer service experience, OR an equivalent combination of education and experience.

Familiarity with Microsoft Office and Google products.

Preferred Qualifications:
Experience in a college environment.
Demonstrated communication skills, both verbal and written.
Proficient in language(s) in addition to English.

Physical Demands:
Everett Community College follows the Americans with Disability Act (ADA) and provides the following information as a guideline for applicants:
Ability to operate office equipment
Ability to read and verify data and prepare various materials
Ability to exchange information on the phone or in person
May bend, squat, and climb stairs occasionally
Ability to physically move chairs and lift boxes up to 20 pounds

Work Hours: Full time, 40 hours per week, Monday-Friday. Hours will be set based on Department needs. Some variation seasonally is expected based on campus scheduling.

Posting Date: 05/10/2019
Closing Date:5/28/2019
Open Until Filled: No

Special Instructions to Applicants:
Everett Community Colleges mission is to educate, equip, and inspire each student to achieve personal and professional goals, contribute to our diverse communities and thrive in a global society. Furthermore, the Colleges vision, strategic plan and core themes value, respect and uphold equity, cultural competence and inclusion. We are committed to hiring a Program Assistant that exemplifies the vision, mission and core values of our institution.

Everett Community College does not discriminate on the basis of race, color, religious belief, sex, marital status, sexual orientation, gender identity or expression, national or ethnic origin, disability, genetic information, veteran status, or age.

This position is included in the Washington Federation of State Employees Union.

Notice to Applicants

Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Drug-Free Campus
In compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCCs policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.
The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.

Safety and Security
EvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page.
This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.

Salary: $2,462 to $3,511 per month plus benefits

To apply, visit https://employment.everettcc.edu/postings/4630