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Senior Advisor
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Position Number: 1971026
Location: Lubbock, TX
Position Type: Residence Life and Housing

Senior Advisor
Lubbock
21408BR
University Student Housing

Position Description
Advises individuals and provides guidance services regarding routine to complex issues in assigned area. Work is performed under general supervision in accordance with established policies and procedures.

Major/Essential Functions
Management of Daily Office Operations

Serve in a public relations role by providing information to callers and guests requiring information and making appropriate referrals.

Record Management

Maintain records such as payroll, staff rosters/ addresses, SECC Campaign, monthly statements, and dept. travel paperwork.
Assist the department with making copies of documents, checking documents for accuracy & update SDS.

Communication

Compose correspondence requiring knowledge of dept. policies and procedures.
Compile reports, letters, or other correspondence as needed.
Assist with sending and receiving faxes, incoming & outgoing mail & packages.

Facilities Management

Assist with facility management in renovation planning; communicate work orders, repair, and replacement needs, & support maintenance and custodial; develop a working knowledge of our departmental work order system.

Project Management

Manages and executes various projects assigned from others within the department, this requires time management, emphasis on priority decision making, and interdepartmental communications.

Information Management

Assure information is forwarded to appropriate offices which require daily communication;
Organizing and filing documents (hard copy and electronic); typing letters, memos, quarterly, annual, deferred maintenance & assessment reports.

Crisis Intervention/Response

Respond to phone calls, take information, contact appropriate dept. and campus personnel.
Communicate info in a timely manner while exercising confidentiality; exercise sound judgment and ethics in handling situations.

Professionalism

Keep work area clean and organized; seek out and utilize opportunities for professional growth.
Support the Service Plus Philosophy of Texas Tech University; complete other duties as assigned.

Knowledge and Support

Be knowledgeable of campus resources (campus maps, office locations, etc.) and share that information to assist others.
Assist the Incident Review Board to re-evaluate accidents that occur with the workplace.

Hiring

Participate in selection processes for various trades, custodial, and maintenance positions.
Assist with posting, interviewing, reference checks, and scheduling of candidates.
Work with housing business services to ensure hiring guidelines are followed.

Training and Development

Participate in monthly safety training, project meetings, leadership meetings, and various HR training.
Plans, organizes, and executes annual Move-In luncheon and team developments to recognize birthdays & holidays.

Required Qualifications
Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.

Preferred Qualifications

Experience working in an environment where customer service skills are utilized daily.
Ability to communicate in all forums, openly with the public.
Experience working in a higher education setting.

To apply, visit workattexastech.com

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.