Job Details

Student Support Advisor

Position Number: 6245382
Location: Madison, WI
Position Type: Academic Advising

Student Support Advisor

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
May 21, 2025

Application Deadline:

Salary Information:
$58,975 - $73,713

Department:
Academic Advising Services

Job Description:

Academic Advising at Madison College is seeking a Student Support Advisor to be responsible for development and delivering comprehensive advising services focused on academics, retention, career development, and transfer advising. Serving as a liaison to assigned school(s), the role supports Student Affairs' strategic priorities around student access, success, and completion.

The Student Support Advisor provides guidance and training aimed at improving student persistence and retention, while helping students create educational plans aligned with their academic, career, transfer, and personal goals.

Reporting to the Associate Advising Manager, the Student Support Advisor is part of Student Support Services within the Division of Student Affairs and collaborates with staff, faculty, and administrators across various schools and departments across the district.

This is a full-time position with standard hours of Monday through Friday, 8:00a.m. to 4:30p.m. While evening and occasional weekend hours may be required, they are not typical. The position offers a hybrid work option, with an expectation of being on-site three (3) days per week, subject to change in accordance with Madison College policy.

This position is partially grant-funded and is expected to be renewed on an annual basis, contingent upon continued funding. The grant cycle runs through the end of June annually.

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison College's dedication to promoting equity, inclusion, and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled, with a first consideration date of June 11,2025, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2)

Resume
Cover Letter

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

Academic Advising
- Holistically advises students about career options, admission requirements, programs of study, transfer opportunities, degree requirements and overall academic planning.
- Develops, coordinates, and presents information individually and in group settings (classroom visits, workshops, advising & registration events, etc.).
- Serves as a Student Access and Support Services advising liaison on College projects, committees and workgroups.
- Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.

Student Retention/Case Management
- Supports students in planning their educational experience including identifying academic support needs, time management and related strategies for success.
- Develops academic plans for students on College SAP (Standards of Academic Progress).
- Assists with Alerts//Cases from faculty and staff to successful resolution (assess situation, determine possible solutions); monitors progress; communicates with students and faculty; tracks data, completes processing and reports.
- Provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, Disability Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction.

Career and Employment Advising
- Assists students with career exploration, decision making, education pathways, self-assessment, labor market and job search resources.
- Administers and interprets career assessment data to evaluate student skills, values and interests related to their education and career goals.

Record Keeping and Reporting
- Enters student contacts in Navigate and Customer Relationship Management (CRM) systems within 24 hours of contact.
- Prepares and submits reports, including monthly, quarterly, mid-year and end-or-year reports in a timely fashion.

Technology
- Troubleshoots technology problems.
- Communicates with software vendors and/or technical support personnel as necessary.

Knowledge, Skills & Abilities:

Knowledge of Student Development and Learning College theory and principles.
Demonstrated knowledge of developmental, academic and career advising skills for liberal arts and technical/occupational program students.
Demonstrated knowledge of transfer opportunities, program and degree requirements, certifications, admission/petitioning processes and other pertinent information to deliver effective advising.
Knowledge of college enrollment management tools (i.e. People Soft).
Knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery is essential.
Knowledge of financial aid processes and resources.
Demonstrated problem solving and resolution techniques and strategies.
Demonstrated research and presentation skills and the ability to plan, promote, conduct and implement events, educational workshops, trainings and programs.
Ability to work both independently and in a collaborative, team-oriented environment.
Ability to establish and maintain effective and cooperative working relationships with individuals at all levels in the organization - students, employees, and the public.
Demonstrated skills in communicating effectively both orally and in writing.
Demonstrated skill in cultural competence, communications and supporting individuals with diverse socio-economic and racial/ethnic backgrounds.
Working knowledge of advising, career, and employment technologies and their applications (Transferology, Handshake, etc.).
Working knowledge of software such as Windows, Outlook, PowerPoint, Word, Excel and web browsers.
Ability to travel to various locations within the district and work varying and flexible schedules (evenings and weekends) to meet staffing demands.
Ability to be flexible and adapt to a fast-paced, high-volume unit with a commitment to excellent student service and professional development.

Minimum Requirements:

Bachelor's Degree (Preferred emphasis in Education, Counseling, Psychology, Social work or related field) or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
Two (2) years of professional experience directly related to the ability

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Student-Support-Advisor_R0005460

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.