Job Details

Director of Special Services

Position Number: 6297571
Location: Philadelphia, PA
Position Type: Campus Safety and Police

Director of Special Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Director of Special Services

Job Profile Title
Director, Specialist Services

Job Description Summary
The Director of Special Services position reports to the Vice President, Division of Public Safety and is responsible for delivering a high-level of support services to students, staff, and faculty, who have fallen victim to crime or who have been negatively impacted by a critical incident. This position supervises and manages the Speaker's Bureau; all operations and scheduling of DPS presentations, the Self Defense programs; all instructors and operations, and the Victim Advocates and Victim Advocate Program Coordinator positions within Special Services. They will also manage all court accompaniment duties and processes.

This position provides advocacy and outreach to victims of crime, with a particular emphasis on those affected by crimes of a sensitive nature, such as sexual assault, domestic or dating violence, stalking, and harassment. This position also assists all victims in navigating through the criminal justice system by providing information and transportation to criminal proceedings and/or obtaining a protection from abuse order or a private criminal complaint; collaborates with Penn resource centers and city agencies on behalf of the victim/survivor; provides options for counseling and support in the decision making process; provides transportation to those who require medical treatment as a result of victimization, accident, or natural disaster; and provides safety presentations to members of the Penn community.

The ideal candidate must possess excellent problem solving and analytical skills, interpersonal skills, and must also have knowledge of federal and state regulations and guidelines as they pertain to interpersonal crime on university campuses. The ideal candidate must also be a compassionate and detail-oriented professional, committed to victim-centered advocacy, and capable of thriving in a fast-paced environment.

Job Description

Job Responsibilities

Provide options for counseling and confidential services to any University affiliates (and their families) that are victims of crime or are negatively impacted by a critical incident.
Collaborate with the Office of the Provost for University Life, the Associate President for Equity and Title IX Officer and investigative officers, the Chaplain, Sexual Violence Prevention and Education (Penn Violence Prevention), Counseling and Psychological Services, The Center for Community Standards and Accountability (Student Conduct), Human Resources, Office of Religions and Ethnic Interests (Title VI), Employee Assistance Program, and other key stakeholders.
Work with the Office of the Vice President in DPS to supervise and manage the Speaker's Bureau and all operations and scheduling of DPS presentations.
Supervise and manage the victim Advocate positions and Victim Advocate Coordinator, and oversee the Mental Health CoResponder Program within DPS, Special Services.
Manage all court accompaniment duties and processes.
Supervise and manage Self Defense programs, including all instructors and operational activities.
Liaise with the University of Pennsylvania Police Department, Philadelphia Police Department, the Philadelphia District Attorney's Office, and other federal, state, and local agencies.
Work with the Office of the Vice President to supervise and manage DPS special events and the DPS staff involved in special events.
Other duties and responsibilities as assigned.

Qualifications

Master's Degree, preferably in Social and Behavioral Science, and a minimum of 5 years' experience assisting victims of crime or an equivalent combination of education and experience will be considered.
Demonstrated knowledge of the criminal justice system.
Must possess strong written and verbal communication, organizational, and interpersonal skills.
Ability to manage multiple priorities with discretion and attention to detail.
Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Access.
Position requires working a flexible work schedule, which will typically include working some evening and weekend hours, as well as being on call on a rotation schedule.
A valid driver's license is required, and the ability to respond quickly from home during emergency situations and while on-call are required.
The candidate must successfully complete a background investigation, including criminal background check, and must sign a confidentiality statement.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Division of Public Safety

Pay Range
$133,000.00 - $133,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Public-Safety/Director-of-Special-Services_JR00107237