Job Details

IT Specialist

Position Number: 6307247
Location: Salt Lake City, UT
Position Type: Computing - Support and Training

IT Specialist

Job Summary

We are seeking a dedicated and skilled IT Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, experience with server management, and a solid understanding of network fundamentals.
This is an ON SITE position.

Responsibilities
Image, configure, deploy and support desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc.
Configure and support conference room and other technologies for specialized areas of support.
Manage and maintain Microsoft Windows and Apple OS systems.
Track and document problems, issues, settings and solutions for IT systems.
Review and create system process and procedure documentation.
Perform inventory and retirement processes.
Utilize device management systems and approved standards and processes.
Utilize the department ticketing system to track work tickets and time.
Trouble shoot client, systems for problem resolution.
Assist with network documentation, configuration, routing and securing.
Work as a team member as well as autonomously.
Travel on and off campus locations using personal vehicle for IT support and equipment transport.
Follow University and departmental processes, procedures, guidelines, etc.
On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
Other duties as assigned.

Physical Requirements and Level of Frequency that may be required
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.Nearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead

Minimum Qualifications
Requires a bachelor's degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences
5 years of computer support related experience.
ITIL Foundations Certification.
A+ MCSE, or other applicable certifications.
Microsoft Windows and Mac OS troubleshooting.
Automated Device Management experience.
JAMF 200 level training.

Special Instructions

Requisition Number: PRN42183B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F 8-5 with oncall responsibilities for after hours, weekend, holidays, etc.
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $50,000-$60,000 per year
Close Date: 9/17/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/184027