Job Details

Posting Date:

Expected Start Date:

Compensation Grade:

Full-Time/Part-Time:

Location:

Total Hours Per Week:

Job Description:

Student & Customer Service - 85%
1) Recruitment and Onboarding

• Support outreach efforts aligned with CLC's marketing and enrollment goals. Build relationships with prospective students from application to day one. Provide personalized guidance, promote CLC programs, and connect students to campus resources and events. Tailor messaging to different audiences and utilize tools to support college and career decision-making.

2) First-Semester Academic Advising

• Use strengths-based and student-centered approaches to help students explore programs, register for classes, and build academic plans. Maintain generalist knowledge of all programs and services. Advise students on goals, transfer plans, and personal success strategies. Document advising interactions and follow FERPA guidelines.

3) Career Exploration

• Guide students through career assessments and exploration tools. Collaborate with faculty to connect students to career pathways and mentors.

4) Transfer Exploration

• Support students in identifying transfer options and planning for admission requirements. Partner with the Transfer Information Coordinator and help students conduct basic transfer research.

5) Financial Planning

• Connect students to financial aid, scholarships, and payment resources. Partner with Financial Aid and participate in related outreach events.

6) Personal Success Support

• Help students navigate academic and personal challenges. Promote self-advocacy and refer students to skill-building and support services. Encourage balance and holistic well-being.

7) Case Management

• Maintain a proactive caseload approach; track progress, communicate regularly, and offer targeted support. Use data tools to guide outreach and interventions. Celebrate milestones, escalate concerns when needed, and ensure students complete key onboarding steps.

Project and Process Management - 10%
1) Case Management Coordination

• Support improvements to case management systems and practices. Serve as a resource for onboarding and advising model development.

2) Collaboration

• Work with internal departments and external partners (high schools, employers, community orgs) to align messaging, services, and pipelines to CLC. Represent CLC in testing, registration, and engagement activities. Build partnerships across campus to improve student onboarding.

Other - 5%
Engage in professional development, support CLC-wide events, serve on committees, and perform other duties as assigned.

Required Qualification(s)

• Bachelor's degree, preferably in a related field with two (2) years' experiences in higher education or higher education institution, secondary education, and/or human services.
• Strong oral/written communication and interpersonal, presentation, computer (word processing, internet, email, database) and organizational skills.
• Ability to work flexible hours including some evening and weekend hours, consistent with student and program needs
• Required 1 late shift during the week to ensure evening coverage at the Grayslake campus
• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
• Must have reliable transportation to visit CLC campuses, local high schools and community organizations

Desired Qualification(s)

• Master's Degree in a related field.
• Experience working with community college, and under-represented students.
• Experience with caseload management.
• Demonstrated knowledge of, and prior experience with, predictive analytics and proactive student intervention.
• Bilingual in English and Spanish.

Pay: $52,878/year
 

Work Schedule - Standard hours are Monday through Friday, 8:00 a.m. - 4:30 p.m., with one late shift per week from 11:00 a.m. - 7:30 p.m.

EEO Statement

College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).