Job Details

Baylor One Stop Coordinator

Position Number: 6446671
Location: Waco, TX
Position Type: Admissions/Enrollment

Baylor One Stop Coordinator

Job Identification: 19148
Posting Date:
Job Schedule:
Locations:
Degree Level:

Job Description:
What We're Looking For

The Baylor University One Stop team is seeking a Coordinator to join the Enrollment Management team. As a Baylor One Stop Coordinator, you will have the opportunity to assist in the day-to-day management and operation of the One Stop office in a variety of ways. In this role you will work with One Stop Representatives to ensure prospective and current students and their families are served with excellence as they contact our office with educational questions related to financial aid, billing, and admissions.

A bachelor's degree and two years of relevant work experience are required. A bachelor's degree and four years of relevant work experience are preferred. A combination of education and experience will be considered in lieu of one another.

Additional preferred qualifications include:

Knowledge of financial aid counseling, verification, student billing, admissions and/or registrar offices
Knowledge of an enrollment management area focusing on outreach and/or retention
Demonstrated excellent written and verbal communication skills
Excellent interpersonal skills and the desire to work with people
Problem-solving and critical thinking skills
Ability to meet deadlines and maintain a high level of accuracy, professionalism, and a customer service orientation
Professional telephone etiquette
Organizational skills and attention to detail
Ability to handle multiple tasks simultaneously
Working knowledge of spreadsheet, word processing, database, and presentation applications
Ability to understand and explain complex information and processes
Experience in handling and communicating sensitive information
Ability to give and lead presentations to large groups
Ability to train and mentor entry level staff
Bilingual preferred

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

Maintain a positive and professional attitude while answering phone calls for up to four hours per day
Understanding and interpreting the needs of students while providing quality, personalized customer service for all enrollment service areas
Manage one to three One Stop representatives including hiring, training, and coaching
Develop training covering financial aid and student account topics to One Stop Representatives
Maintain the One Stop OneNote and ensuring compliance across One Stop documentation
Handle escalated inquiries and make outgoing calls to special populations
Prepare and give presentations at recruitment events
Track inquiry data and trends and provide updates to One Stop leadership
Maintain a thorough working knowledge of federal and institutional financial aid regulations and policies
Represent and adhere to Baylor and its values and policies
Manage daily correspondence and inquiries pertaining to students
Navigate confidential student information across multiple systems
Determine the quickest, most effective ways to answer a student or parent's question
Update the Ocelot One Stop ChatBot
Represent Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
Attend ongoing trainings on federal, state, and institutional regulations regarding financial aid and student accounts
Perform all other duties as assigned to support Baylor's mission
Ability to comply with University policies
Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19148