Job Details

STUDENT SUCCESS SPECIALIST, Questrom School of Business

Position Number: 6495354
Location: Boston, MA
Position Type: Academic Advising

STUDENT SUCCESS SPECIALIST, Questrom School of Business

Job Description
STUDENT SUCCESS SPECIALIST, Questrom School of Business

Category
Charles River Campus --> Professional
Job Location
BOSTON, United States
Tracking Code
25500917610816
Posted Date
8/20/2025
Salary Grade
Grade 46
Position Type
Full-Time/Regular

Questrom School of Business is seeking qualified applicants to join our growing team of student success professionals for the Online MBA program. The Student Success Specialist will be responsible for monitoring students' academic progress, providing guidance in determining students' interests and objectives, and helping students to locate and navigate the resources they need to successfully complete their degree programs. In addition, Student Success Specialists execute events and programs to foster community throughout the program. Responsibilities:

Provide comprehensive academic advisement to a portfolio of Online MBA students.
Help assigned students to plan and map out their path to degree completion.
Participate in outreach efforts to re-enroll students each semester.
Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties.
Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services.
Collect retention-related student data for periodic reports.
Plan and execute in-person and virtual events to build community throughout the program.

Required Skills

Bachelor's degree required, Master's degree strongly preferred.
3 years of experience, specifically advising experience with online students preferred.
Strong communication skills both orally and in writing.
Customer service orientation with desire to help others succeed in reaching their goals.
Ability to establish and maintain interpersonal relationships with students.
Experience with observing, receiving and otherwise obtaining information from relevant sources, and keeping records in CRM (Salesforce preferred).
Strong computer skills and ability to quickly adapt to new technology.
Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student-focused, appreciative, and honest advising.
Must be able to work a flexible schedule including days, evenings, and weekends.
The successful candidate will have demonstrated commitment to and relevant ability in competently working with diverse student populations,

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON
Position Type: Full-Time/Regular
Salary Grade: Grade 46

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315800