Job Details

Associate Director of Advancement Systems, Data, and Reporting

Position Number: 6559477
Location: Worcester, MA
Position Type: Development and Fund Raising

Associate Director of Advancement Systems, Data, and Reporting

College of the Holy Cross

Description

Job Summary
Reporting to the Director of Prospect Development and Advancement Services, the Associate
Director of Advancement Systems, Data, and Reporting serves as the Division's technology
leader. This hands-on role oversees all advancement technology solutions, including the
Salesforce-based Affinaquest CRM and auxiliary systems such as GiveCampus and HubSpot.
The Associate Director leads the Advancement reporting team, trains users, and serves as a
subject-matter expert in system configuration, automation, data integration, and analytics,
partnering with IT and campus stakeholders to deliver reliable, secure, and innovative solutions
for the Advancement Office.

Major Areas of Responsibility

Serve as the Division of Advancement's resident technology expert, providing overall
administration, training, and strategic direction for the Salesforce Affinaquest CRM and all
advancement point solutions (GiveCampus, HubSpot, Blackthorn, and other platforms);
design, configure, and optimize the platform to support fundraising and constituent
engagement strategies.

Manage system integrations and data flows between Salesforce and auxiliary applications;
oversee integration projects and ensure accurate and secure data exchange while
maintaining data standards and compliance.

Lead and mentor the advancement reporting team and other technical staff; set priorities,
assign tasks, and provide hands-on support; collaborate closely with Information Technology
to ensure systems meet institutional needs.

Build and maintain Flows and process automations, custom objects, fields, formulas,
validation rules, and Lightning pages to streamline business processes; develop and
maintain complex reports, dashboards, and analytics to provide actionable insights to
leadership and frontline staff.

Work with the Associate Director of Gift Records and Data Integrity to assist with data
cleaning projects.

Develop and maintain self-service and ad-hoc reporting solutions; deliver training and
documentation to staff to foster adoption and effective use of CRM tools, reports, and
dashboards.

Evaluate emerging technologies, third-party applications, and Salesforce releases;
recommend and implement upgrades or new solutions to enhance the division's data and
reporting capabilities.

Serves as liaison between Advancement and the college's ITS department.

Minimum Qualifications

Bachelor's degree in information systems, computer science, business, or a related field; a
master's degree is preferred.

At least five years of progressive experience administering Salesforce CRM systems in a
fundraising, advancement, or nonprofit environment; demonstrable expertise with Salesforce
Flows, Lightning development, reporting, dashboards, and data integrations.

Demonstrated expertise in database management, data integrity practices, and integration
of third-party applications; proficiency in SQL or SOQL and experience with business
intelligence tools such as Power BI or Tableau.

Strong analytical skills with the ability to design and deliver complex reports and
dashboards; ability to translate business requirements into technical solutions and provide
actionable analytics to stakeholders.

Proven leadership and supervisory experience, including managing teams, setting priorities,
and mentoring staff; excellent communication and interpersonal skills to work with technical
and non-technical stakeholders.

Experience with fundraising operations and understanding of advancement terminology, gift
processing, and philanthropic data standards; knowledge of industry best practices and
compliance requirements; Salesforce Administrator certification or similar credentials
preferred.

Experience working with auxiliary systems such as GiveCampus, HubSpot, Blackthorn, or
other marketing and engagement platforms

Strong service orientation and a high level of professionalism.

Core Competencies
Skills that are required for this job and are in line with the College's mission e.g.

Supervision

Dependability

Flexibility

Service Oriented

Excellent Written & Verbal Communication

Proficient Problem Solving

Understands Risk Management

Excellent Innovation/Creativity

Strong Teamwork & Team Facilitation

Strong Interpersonal Skills

Understands, values, and respects diversity as an individual, in a team, and within groups
while fostering an inclusive and supportive environment.
Additional information:This is a full time, exempt level position with a salary range of $102,000-$115,000. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
This position may be eligible for a hybrid work arrangement - upon hire, candidates will need to live within commuting distance
Condensed summer 4-day work week
Tuition & Education benefits
Wellness programs & ongoing Training and Development opportunities
Generous paid time off

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits

APPLICATION INSTRUCTIONS: Please attach a cover letter addressing the position requirements along with your resume. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.Review of applications will begin as received and continue until the position has been filled. The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. To request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391.

To apply, please visit: https://jobs.jobvite.com/holycross/job/oNfOxfw7