Job Details

Visitor Services Coordinator

Position Number: 6561585
Location: Waco, TX
Position Type: Alumni Associations and Services

Visitor Services Coordinator

Job Identification: 19369
Posting Date: 09/10/2025, 04:41 PM
Job Schedule: Full time
Locations: 901 S University Parks Dr, Waco, TX, 76706, US
Degree Level: High School

Job Description:
What We Are Looking For

The Visitor Services Coordinator will serve as the first point of contact for all guests in the McLane Alumni Center in the Mark and Paula Hurd Welcome Center, and for all constituents contacting University Advancement via phone and email. They will respond and interact with constituents and campus partners in a professional, engaging, and timely manner. They will coordinate and provide administrative support functions for the McLane Alumni Center and other University Advancement projects, events, and initiatives as needed.

A high school diploma degree and three years of relevant work experience is required. A Bachelor's degree and five years of relevant work experience are preferred.

*All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

Maintain consistent, punctual attendance to fulfill required job duties and meet the needs of the Division of University Advancement
Ensure consistent, professional demeanor, behavior, and appearance to appropriately represent the Division and University
Quickly develop and maintain a high level of University and Division-specific knowledge to serve as a subject matter expert
Serve as a valuable resource for all guests, callers, and correspondents; quickly and correctly addresses their needs and connects them to other helpful campus partners and resources
Demonstrate a high level of skill in critical thinking and issue resolution
Prioritize in-person guests by greeting them promptly and warmly; skilled at effectively interacting with multiple guests at once and managing a variety of needs and requests
Respond to all Division calls and emails promptly and complete any needed follow-up within 24 hours
Ensure processes and procedures are in place for effective and efficient daily operations in the McLane Alumni Center
Coordinate/support meeting logistics for McLane Alumni Center events
Responsible for purchasing and stocking all needed supplies
Serve as a helpful liaison between University Advancement and campus partners
Demonstrate a high level of discernment to identify, analyze, and independently solve issues in accordance with University and Division policies and procedures
Maintain discretion and security with constituent information
Demonstrate expertise in utilizing Vision CRM and documents constituent interactions in Vision on a timely basis
Demonstrate expertise in and provides administrative support within event management software system
Prepare, analyze, and distribute needed reports on a regular cadence
Provide project management and event support as needed
Perform all other duties as assigned to support Baylor's mission
Ability to comply with university policies
Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19369