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Santa Barbara City College
  • Position Number: 1498573
  • Location: Santa Barbara, CA
  • Position Type: Academic Advising

Academic Counseling Center Supervisor
Classified Management – FT/12 Months
**This is a categorically funded position subject to continued funding**


A message from Dr. Helen Benjamin, Interim Superintendent/President, Santa Barbara City College -

Santa Barbara City College has created a unique academic culture, which has been recognized with numerous accolades and awards. This includes the 2013 Aspen Award for Community College Excellence in, among other things, increased levels of access and success for marginalized and low-income students.

I highlight to you the profound commitment the College has to academic excellence, diversity, equity, and inclusion among our faculty, staff, and students. As a community, we believe that diversity comes in many forms. We understand that individuals are multidimensional, shaped by the intersections of a variety of life experiences and factors. We recognize and challenge the inequities that stem from the complex world in which we live and embrace the many facets of people that make up our wonderful College.

Consequently, we seek College employees who will take responsibility for equitable outcomes and successful pathways for our students. We seek new staff and faculty to join our community and embrace our commitments.

Vision Statement:
Santa Barbara City College strives to build a socially conscious community where knowledge and respect empower individuals to transform our world.

Mission Statement:
As a public community college dedicated to the success of each student…
Santa Barbara City College provides students a diverse learning environment that inspires curiosity and discovery, promotes global responsibility, and fosters opportunity for all.

College Facts (as of Fall 2017)
Instruction, administrative, and support services are provided by 244 full-time faculty, 532 adjunct faculty, 244 School of Extended Learning faculty, and 357 full-time staff and management.
  • Santa Barbara City College currently enrolls approximately 17,457 students, the majority of whom are from racially diverse populations as follows: African American/Black – 3.3%; American Indian/Alaskan Native: 0.4%; Asian/Filipino/Pacific Islander- 8.3%; Hispanic/Latinx – 39.8%; two or more races – 4.4%; Unknown – 1.9% and White: 41.5%.
  • 31.6% of SBCC's students are under age 19, 32% are between the ages 20 and 24, 22% are between the ages of 25 and 39, and 14.4% are 40 or older.
  • 33.2% of SBCC's students attend full time (12 units or more), and 66.8% of SBCC students attend part-time.
  • In 2009, SBCC gained the status of Hispanic Serving Institution, which among other benefits, made us eligible to apply for federal grants geared toward strengthening institutional capacity and building programs to increase the success of Hispanic and other underrepresented students.
  • The College recently adopted the Umoja program, a transfer success program geared toward African-American and other black students.


    The Current salary schedule range for the Academic Counseling Supervisor is Salary Table 30, Range 140, $69,391 - $78,503 plus an earned doctoral bonus of $3,042.80. Nine step salary range, initial placement based on experience with annual advancement to the next higher step. 40 hours per week, 12 months per year, plus fringe benefits; 12 month probation period. All work schedules and work assignments are subject to change based on the needs of the College.

    SALARY RANGE: $5,782.58 - $6,541.92
    (Nine step Salary Range continues to a maximum of $7,042.50)

    WORKING HOURS: Monday and Friday, 8:00 am – 4:30 pm



    Online applications must be received by 11:59 p.m. PST on the closing date.

    (Interviews by Invitation Only)

    Under the direction of the Dean with consultation from the Academic Counseling department chair(s), plan, organize, coordinate and implement Academic Counseling operations and activities: including coordinating the screening and scheduling of student counseling appointments. Coordinate and implement all department events, targeted student communication that provides clear messaging to students for the purpose of enhancing student success, maintain the Academic Counseling Center's website and social media; develop marketing and promotional materials. Coordinate staff assignments and schedules; train, provide direction and guidance, and evaluate the performance of assigned staff members. Serve as an informational resource concerning the services provided by academic counseling.

    Coordinate, oversee and participate in a variety of counseling functions to enhance and assure continued student support and contact throughout the College experience. Serve as the primary support person for the Academic Counseling Center. Support the implementation of counseling goals, objectives, time lines, priorities and activities. Oversee and participate in providing consultation and assistance to students and parents who access Academic Counseling at the College. Oversee the usage of our campus Early Alert and Services Scheduling system as utilized by Academic Counseling. Support a case management model for academic counseling in order to provide consistent and effective referral, follow up, and tracking. Provide project leadership and coordinate services as assigned by the District in support of the counseling and student development objectives of the college, Title 5 regulations, and other related state and federal regulations; support technology-based counseling and advising services; and review effectiveness of support processes and provide analysis to the Dean and department chair(s).

  • Administer day-to-day operations of the Academic Counseling Center including:
    - Manage the Center's front desk
    - Coordinate and manage follow up counseling interventions

  • Support and manage the class planning processes
    - Assist with the campus electronic referral and early alert system
    - Coordinate follow up to students who have been referred to Academic Counseling
    - Collaborate with the department to develop new innovative opportunities within software programs to support persistence and completion
    - Work to ensure timely Academic Counseling interventions for students with an "in-danger-of-failing" flag
    - Assist with staff development of training and training materials

  • Participate in the training and evaluation of the performance of assigned classified, hourly staff, and student workers; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; assign employee duties and review work for accuracy, completeness and compliance with established standards and procedures; coordinate, train and oversee student and hourly workers.

  • Develop and use reports that identify Disproportionate Impact student groups, pre-academic probation students, academic probation students and other students in danger of not completing their educational goal.

  • Serve as a member of the Starfish Implementation Team to enhance and facilitate student goal completion and related student services functions; attend and participate in related meetings; assist in the development and implementation of academic counseling goals, objectives, policies and procedures.

  • Coordinate marketing activities to enhance academic counseling and student educational plan development; oversee and participate in the preparation and distribution of a variety of other promotional and informational materials related to academic counseling.

  • Operate a variety of office equipment including a copier, fax machine, computer and assigned software; drive a vehicle to conduct work.

    Perform related duties as assigned.

    Standards, practices, goals, objectives and procedures of college advising and counseling services relating to student success. 
Practices, procedures, standards, requirements and techniques involved in college counseling and advising programs. 
Sensitivity to the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students. College organization, operations, policies and objectives. 
Policies and objectives of assigned programs and activities. 
Correct English usage, grammar, spelling, punctuation and vocabulary.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Principles and practices of supervision and training. 
Operation of a computer and assigned software, such as Google or Microsoft Office Suite.
    Database application and use
Record-keeping and report preparation techniques. 
Public speaking techniques. 
Public relations and customer service techniques.
    Database applications and use

    Coordinate, oversee and participate in providing consultation and assistance to prospective and current students, parents and the public concerning academic counseling programs and services. 
Train and evaluate the performance of assigned personnel. 
Assist counselors with class planning implementation activities on campus, online, and at local high schools. 
Oversee and participate in the preparation and distribution of correspondence and a variety of promotional and informational materials for the development of Student Educational Plans. 
Serve as a member of the Starfish Team, which is the technical support for connecting students to support and counseling services at the College.
Communicate effectively both orally and in writing. 
Establish and maintain cooperative and effective working relationships with others. 
Prepare and deliver oral presentations.
    Meet schedules and timelines. 
Attend to details.
Plan and organize work. 
Work independently with little direction. 
Operate a computer and assigned software. 
Oversee and participate in the preparation and maintenance of various records and reports. 
Sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability, and ethnic backgrounds of Community College Students.

    A Bachelor's degree and three years of increasingly responsible experience working in student support services. Two years of supervisory experience is preferred.

  • Strong customer service skills.
  • Strong student centered philosophy.
  • Experience working with diverse populations of students.
  • Strong belief in the mission of diversity and equity at SBCC.

    The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ENVIRONMENT:Office environment.

    Dexterity of hands and fingers to operate a computer keyboard.
    Seeing to read a variety of materials.
    Sitting or standing for extended periods of time.
    Hearing and speaking to exchange information and make presentations.
    Setting up and breaking down of tables, chairs, boxes, and display cases at events.

    GENERAL REQUIREMENTS (Upon Offer of Employment):
  • The selected candidate must be fingerprinted and tested for tuberculosis prior to the start of employment.
  • The Immigration Reform and Control Act of 1986 requires verification of identity and the right to work in the United States.
  • Selected candidate must be able to perform essential functions of the position with or without reasonable accommodations.
  • Proof of college coursework or degrees indicated will be required of selected candidate.
  • All offers of employment are subject to approval by the Board of Trustees.

  • The District offers a cafeteria style plan in which employees are given a district allowance and may choose from a number of medical and dental plans. Life and income protection insurances are also available.
  • Vacation days (based on assigned hours) are earned and accumulated on a monthly basis.
  • Sick leave is earned at the rate of one day (based on the number of assigned hours) per month, and is accumulative from year to year.
  • Holidays: 17 holidays per year.
  • Credit Union: The Santa Barbara Teachers Federal Credit Union offers a variety of services.
  • Retirement: Employees, who work 20 or more hours per week, are covered by the Public Employees Retirement System (PERS), Social Security, and Medicare.


    Apply online at: We no longer accept paper applications. Assistance with the online application process is available on campus at the Human Resources office, 721 Cliff Drive, SS-230, Monday-Thursday: 8:00 a.m. – 4:00 p.m., Friday 8:00 a.m. – 12:30 p.m., or by phone (805) 965-0581 ext. 2258. Resumes are not accepted in lieu of SBCC online application. Online applications must be received by 11:59 p.m. on the closing date.

    Additional Instructions:
    Within the online application is a required supplemental question on diversity. The committee will be reviewing your answer as part of the screening process. Please take your time and answer the question thoroughly.

    Accommodation for Applicants with Disabilities: If you are selected for an interview and need special services or facilities to participate in the interview, please contact Human Resources. Reasonable accommodation will be provided for applicants with disabilities who self-disclose.

    SBCC is an equal opportunity employer committed to nondiscrimination on the basis of national origin, religion, age, gender, gender identity, gender expression, race, ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, military and veteran status, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics, consistent with applicable federal and state laws. Reasonable accommodation will be provided for applicants with disabilities who self-disclose.

    JOB# 6/19 – C317

    Copyright 2017 Inc. All rights reserved.

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