Job Details

California State University, San Bernardino
  • Position Number: 1611278
  • Location: San Bernardino, CA
  • Position Type: Computer and Information Technology

Director of Technology Operations (Administrator II) / Information Technology Services
California State University, San Bernardino

Employment Status: Full-time, at-will, exempt position, included in the Management Personnel Plan (MPP).

Work Schedule: Generally, Monday through Friday from 8:00 a.m. to 5:00 p.m. Night and weekend shifts as necessary.

Salary Range: Depends on qualifications, targeted range is $95,000 to $110,000 per year.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning October 11th, 2019.

Required Application Materials
Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)"

The University
California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. The "value added" by a CSUSB education ranks in the top 4 percent in the nation, according to the Collegiate Learning Assessment. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. The university offers more than 70 traditional baccalaureate and master's degree programs, education credential and certificate programs, and a doctoral program.

California State University, San Bernardino invites applications for the position of Director of Technology Operations. As Director of Technology Operations, you will develop cohesive teams across multiple diverse, technical and operation functions (15 FTE), lead strategic and tactical initiatives and transformational service delivery of CSUSB's most critical information technology infrastructure.

Typical Activities

California State University, San Bernardino invites applications for the position of Director of Technology Operations. As Director of Technology Operations, you will develop cohesive teams across multiple diverse, technical and operation functions (15 FTE), lead strategic and tactical initiatives and transformational service delivery of CSUSB's most critical information technology infrastructure.

Under general direction of the Deputy CIO, the Director will foster an environment of collegiality and cooperation within two departments (Telecommunication and Network Services, Enterprise and Cloud Services) and across other ITS departments.

The Director will serve as a trusted advisor and be responsible for the operational planning, infrastructure strategy and roadmap, and execution of core technologies that aligns with the broader IT and campus strategic plans. The Director's responsibilities may include:
  • Develop and implement processes and procedures to maximize effectiveness, efficiency and resiliency. Continue to lead the evolution into a cloud-based infrastructure as customer requirements and technologies change over time.
  • Forecast skill and competency needs and develop a forward-looking technology workforce.
  • Ensure teams' success and efficiency in service delivery through mentoring and coaching.
  • Oversee CSUSB's core IT infrastructure including network, telecommunication, system/server administration, and operation/ancillary services.
  • Create, manage, and monitor multiple concurrent projects relating to service improvements, expansion, and maintenance of existing infrastructure and resources.
  • Develop and monitor standards and metrics to ensure fair workloads and evaluations.
  • Engage with governance groups, systemwide groups, customers, outside experts, and other technical staff to develop key performance indicators and benchmarks.
  • Manage budgets, expenditures, and revenues in each area of accountability.
  • Create/modify position descriptions, conduct recruitments, performance appraisals, and work with Human Resources on disciplinary matters.
  • Work on divisional, campus-wide or system-wide projects at times.
  • Perform other related duties as assigned.

Minimum Qualifications

Education & Experience:
  • Bachelor's degree from an accredited four-year college or university.
  • Five (5) years of experience in Technical Project Management, Information Technology, or related disciplines.
  • Three (3) years of supervisory/management experience in the field of technology operations or related disciplines.

Knowledge, Skills & Abilities:
  • Highly collegial, consultative; ability to develop and sustain collaborative relationships with diverse teams; demonstrated commitment to creating an inclusive excellence environment.
  • Encourage open communication with staff across teams, foster an atmosphere of trust; is open-minded and fair when handling conflicts.
  • Demonstrate strong professional ethics, is flexible and adaptable as a leader/manager and promote teamwork.
  • Ability to facilitate problem resolution and identify opportunities to improve service delivery or customer satisfaction.
  • Experience in building coalitions and professional relationships with internal and external constituencies, including vendor relationship management.
  • Knowledge of best practices, trends, techniques, and methods of information technology management.
  • Working knowledge of cloud service platforms such as Amazon Web Services, Azure, and Google Cloud Platform.
  • Broad operational knowledge of many of the following: computer and server hardware/software, virtualization technologies, networking, telecommunications, applications.
  • Strong analytical skills to evaluate data, interpret trends, and draw conclusions to prevent or resolve problems.
  • Business acumen and the ability to manage human, fiscal and information resources strategically.
  • Ability to make timely, informed decisions that take into account facts, goals, constraints, and risks.
  • Ability to apply creative and innovative thinking to develop fresh ideas and solutions to workplace challenges.
  • Project management skills to initiate, plan, execute, and evaluate projects.
  • Ability to write and implement policies, procedures, standards, and guidelines.
  • Ability to utilize problem solving skills when handling sensitive personnel matters.

  • Combination of business skills, emotional intelligence, and technical experience.
  • Experience leading a team in a collective bargaining environment.
  • Advanced degree in relevant or related fields.
  • Specific experience with current technology related to institutions of higher education.
  • Current technical certification in related fields such as cloud architecture.
  • Project management professional (PMP) and/or IT certifications such as ITIL (Information Technology Infrastructure Library).

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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