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Help Desk Support Specialist
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Position Number: 5317633
Location: West Hartford, CT
Position Type: Computer and Information Technology

University of Hartford

Help Desk Support Specialist

Job Description
Assumes responsibility for providing level I information technology suppport servies providing frontline technical support to University faculty, staff and students. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.

Essential Job Duties
Job Duties

This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.

Description of Key Responsibility: Performs PIN and password resets, provides technology support on Wi-fi connectivity and resolves software issues.

Description of Key Responsibility: Assists end users to resolution of issue by facilitating communication between Technology Services staff and users as well as to ensure timely customer service. Responds to all voicemails left for the Helpdesk in a timely manner.

Description of Key Responsibility: Assists in development, implementation and enforcement of service standards as well as routine processes and procedures.

Description of Key Responsibility: Maintains loaner equipment by processing regular software updates and maintenance on current hardware.

Description of Key Responsibility: Performs other related duties as assigned.

Formal Education:
High School Diploma or GED required.

Work Experience:
Normal office situation

Impact of Actions:

Complexity:

Decision Making:

Internal Communication:

External Communication:

Customer Relations

Managerial Skills

Knowledge and Skills

Special Skills
The ability to work effectively with diverse groups.

For full application instructions and position description, visit: https://hartford.peopleadmin.com/postings/6776