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IT Support Specialist
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Position Number: 1770842
Location: San Jose, CA
Position Type: Computer and Information Technology

IT Support Specialist

About Northeastern:
Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.

About the Opportunity:
Reporting to the Regional IT Manager, this position will be housed on the San Jose campus and will provide technical support to the San Francisco Bay Area campuses.

The IT Support Specialist helps to oversee the local technology infrastructure to ensure seamless delivery of academic and administrative systems at the San Jose and San Francisco campuses. This role will provide technology support (in-person, electronically, or by phone), training, and consultation to faculty, staff, students, and partners at Northeastern, including computer, audiovisual, mobility, telephony, network connectivity, and various software applications.

Working with the Regional IT Manager and liaising with Boston-based information systems staff, the IT Support Specialist will provide troubleshooting and new technology implementations, perform technology upgrades, manage telephone programming and repairs, and maintain and track tech inventory.

Responsibilities:
The IT Support Specialist assists in managing all the campus technology equipment and resources. In addition to individual technology for faculty and staff, the position also manages printers, copiers, digital signage, and telephony on campus.

The IT Support Specialist must be adept and passionate about learning new technologies and services. They must be passionate about supporting customers. To ensure that essential services are provided to the university community, the IT Support Specialist will be required to work outside his/her regular working hours and on some university holidays.

Qualifications:
The ideal candidate should have a Bachelor's degree in Computer Science or a related area and possess 2 - 4 years of experience. Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment. Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration. ITIL, Mac, and Microsoft product certifications are a plus.

A passion for providing an end user self-help experience is required. The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service. Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required. A flexible schedule is a must as the work hours may include evenings, holidays, and weekends.

Salary Grade:
11

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/502210