Job Details

Director of Distribution & Logistical Services

Position Number: 6203367
Location: Santa Barbara, CA
Position Type: Facilities Management

Director of Distribution & Logistical Services

University of California Santa Barbara

Job Posting Details

Working Title: Director of Distribution & Logistical Services

Position Number: 41160680

Payroll Title: ADMIN MGR 1

Job Code: 0547

Job Open Date: 4/29/2025

Application Review Begins: 5/14/2025

Department Code (Name): LODG (Residential Operations)

Percentage of Time: 100

Union Code (Name): 99- Non-represented

Employee Class (Appointment Type): Career

FLSA Status: Exempt

Salary Grade: MSP/25

Pay Range: The budgeted salary range that the University reasonably expects to pay for this position is $140,000 to $161,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Work Location: Distribution & Logistical Services, Building 507

Working Days and Hours: M-F, 8:00-5:00; evenings and weekends as needed

Benefits Eligibility: Full

Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

As part of Housing, Dining & Auxiliary Enterprises (HDAE), Residential Operations is responsible for the physical plant administration of all properties in the HDAE portfolio, consisting of residence halls, undergraduate and graduate student apartment complexes, family student apartments, and hospitality facilities that provide housing for over 10,000 students, faculty, and staff on campus. In addition to providing service to residents, Residential Operations provides groundskeeping and hardscape maintenance to over 270 acres of campus, as well as custodial and maintenance services to various University owned facilities including conference centers, administrative offices, the University Center, Events Center, The Club & Guest House, parking facilities, and retail operations that serve on average 21,000 customers daily and host over 150,000 guests annually for conferences and events. For all of campus facilities as well as academic divisions and departments, Residential Operations oversees the functions of Distribution & Logistical Services (DLS) inclusive of Furniture Services, Surplus Sales, Mail Services, Central Receiving and Materiel Management & Logistics. Residential Operations staff provide 24/7/365 essential services to the campus, and strive to create and maintain a world class campus environment in support of the University's mission.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Under the general supervision of the Executive Director of Residential Operations in Housing, Dining & Auxiliary Enterprises (HDAE), the Director of Distribution & Logistical Services (DLS) provides leadership and management for Furniture Services, Surplus Sales, Mail Services, Central Receiving, and Materiel & Logistics for the Residential Operations department that is responsible for physical plant administration of the HDAE portfolio encompassing 4.4 million gross square feet of facilities and a residential program that houses over 10,000 students. The Director of DLS serves as an administrative operations and senior professional that completes job duties in a manner that demonstrates a high degree of autonomy, commitment, and leadership that is focused on developing an efficient and effective cross functional team. The Director is the campus administrator responsible for core state funded essential services- Furniture Services, Surplus Sales, Mail Services- as well as materiel management, receiving, and logistics functions for the physical plant administration of auxiliary funded buildings and grounds across HDAE. For Furniture Services and Surplus Sales, this includes setting priorities and establishing workflows for managers, leads, and represented front-line staff to provide recharge services to all campus divisions and departments for the disposition of excess materiel, surplus or sale of property and inventorial equipment, as well as the execution of furniture installations, moving services, and setup/takedown logistics for University events. This unit is provides essential services for a variety of campus-wide constituents and events including Move-In, Convocation, Parents & Family Weekend, Open House, Staff Appreciation, Commencement, Summer Conferences, and various other luncheons, receptions, and departmental events to achieve program objectives and to promote ongoing relationship building between students, staff, faculty, alumni and donors. For Mail Services, the Director oversees multiple locations responsible for both incoming and outgoing mail for the entire campus, ensuring that assigned employees accurately collect, sort, and distribute campus mail and package materials in accordance with U.S. Postal Service regulations and procedures. Ensures that managers, leads, and represented staff are trained and held accountable to follow postage metering operation procedures, including fiscal oversight of the postage recharge process for campus departments. For the Materiel & Logistics support of Residential Operations, the Director provides leadership on streamlining procurement procedures, centralizing receiving, warehousing, and inventory, as well as supporting all logistics needs for HDAE physical plant operations including serving as the Mission Continuity Lead for the department and representing the department in monthly Emergency Operations Center planning exercises. The Director is responsible for providing the management and leadership necessary to ensure that the DLS unit remains financially solvent and responsive to campus short and long term needs. This includes enforcing and updating policy, budget development and monitoring, personnel administration, operational management, procurement, and contract management for vendors and service providers. A strong commitment to professional development of career staff, student staff, and fostering growth opportunities through training programs is a priority for this position. Partners with Residential Operations leadership to strategically forecast major maintenance needs, future renovation opportunities, new capital project programming, and overall warehouse and storage space utilization to meet the current and future demands of the evolving HDAE portfolio. Improves business processes, establishes workplace roles and responsibilities, manages personnel expectations and performance, and ultimately leads by example to establish a professional DLS team that operates with a focus on customer service and the WE CARE values of HDAE.

Required Qualifications:

Bachelor's Degree and/or equivalent training and progressively responsible experience
8+ years leadership/professional management experience, preferably in a college or university setting with frontline staff responsible for purchasing, shipping, receiving, storeroom equipment management, event planning, logistics, physical plant operation or similar hands-on work.
Advanced verbal and written communication skills, including active listening, critical thinking, and an ability to influence and motivate all levels of staff.
Demonstrated management and conflict resolution skills to effectively lead an organization.
Proven skills to quickly evaluate complex issues, identify multiple options for resolution, and direct work functions to remedy in an efficient and effective manner.
Broad knowledge of the organization's processes, protocols and procedures with a focus on financial management, strategic planning, and personnel management under labor contract(s) and personnel policy.
Proven ability to work independently, initiating innovative new programs, unit growth, development and change, and to deal with high pressure and emergency situations.
Excellent decision-making and cost-benefit analysis skills; ability to develop original ideas to solve problems, perform operational assessments, and establish metrics for the department and employee goals.
Strong skills in customer service; ability to build and maintain relationships with stakeholders and partners.
Demonstrated interpersonal and cultural competence skills to effectively communicate with and support a wide variety of people of diverse backgrounds, including understanding and respect for cultural, ethnic and individual differences across the campus community.

Special Conditions of Employment:

Required to hold a valid driver's license, have a driving record that is in accordance with local policies and procedures, and/or enroll in the California Employer Pull Notice Program.
Satisfactory criminal history background check
UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

30% Administrative Leadership & Fiscal Management - Directs the management for daily operations of Mail Services, Furniture Services, Surplus Sales, Central Receiving, and Materiel & Logistics. Effectively communicates and coordinates activities in order to eliminate redundant functions and to ensure all regulations are met. Monitors and evaluates staff workload and makes reassignments as needed in compliance with applicable collective bargaining agreements, ensuring equitable distribution of workload and adequate support coverage in each area. Responds to grievances and mediates in labor relations issues. Directs the preparation and continual updating of an annual Income & Recharge package for state funding. Establishes a positive work environment that values individual contributions as well as team-oriented approaches to innovation to ensure financial solvency. Initiates service enhancement, modifications, and/or reductions as needed to ensure the operational stability of the DLS unit. Maintains professional relationships with faculty, staff, students, and campus administrators to identify needs and expectations, direct the services and support, and evaluate the level of customer satisfaction with the services provided. Cultivates positive and productive working relationships with members of the department and campus community to improve services provided. Analyzes and reports on operational effectiveness to support continuous improvement. Assesses issues and situations, defines goals and objectives, and develops strategies to attain goals by determining the required resources, organizational changes, and staff development necessary to deliver positive results. Demonstrates excellent customer service skills and high proficiency computer skills including Google Suite, the computerized maintenance management software WebTMA, and mobile device management to effectively communicate, delegate, track and report on work assignments. Works with and through direct reports and colleagues to accomplish the objectives of the Residential Operations department and positively advocates for the services DLS provides to the entire campus community. Establishes a shared vision for the DLS unit and executes on measurable goals that are benchmarked with peer higher education institutions.
20% Furniture Services & Surplus Sales - Working in conjunction with the Manager of Furniture & Surplus sales, develops, manages, and implements standard operating procedures and workflows that are consistent with the campus policy and accurately account for the resources necessary to provide essential services. Responsible for reaffirming and optimizing the workflow of customer work requests in the Computerized Maintenance Management Software WebTMA to ensure managers and frontline staff consistently report labor, materials, and equipment necessary. Provides leadership to centrally funded Furniture Services staff who accomplish over 1,400 work requests per calendar year that include but are not limited to systems furniture installations and modifications, event rentals, large freight shipment receiving, equipment assembly, installations, and the removal and reuse, donation, or disposal of inventorial equipment. Supervises managers that plan specific work assignments to ensure that all logistics of scheduled events are achievable and staff have the tools, equipment, and training necessary to accomplish the task safely, efficiently, and effectively. Provides on site supervision during high profile University events, and inspects completed work to ensure campus colleagues and clients are satisfied with the moving, logistics, and furniture services provided. Directs managers and staff to follow up on projects or tasks to ensure that all times are completed to the satisfaction of the requestors. Responsible for reaffirming and partnering with central Business & Financial Services on the implementation of campus policy for the disposition or transfer of excess university-owned property. Collaborates with department leadership including Faculty, Researchers, Management Services Officers, divisional CFOs and Deans on navigating the Equipment Inventory Modification Request procedures and policies for disposing, selling, transferring, recycling, or donating inventorial equipment. Administers the campus Surplus Sales program, repurposing or selling all materials and equipment that can be economically salvaged including but not limited to electronics, recyclable metals, decommissioned vehicles, as well as specialized laboratory and research equipment. Implements processes with WebTMA, Oracle Financial Cloud, and related software systems to automate the financial journal entries. Modernizes point of sale systems to minimize the needs for cash collection, deposits, and handling. Conducts auctions through public surplus and negotiates fair and reasonable pricing while processing over 1,000 transactions per calendar year. Serves as departmental lead in partnering with Facilities Management, Environmental Health & Safety, Campus Sustainability, and student leadership groups to support the Zero Waste initiative by instituting programs and contributing to policies that further the goals identified in the campuswide Waste Diversion Plan. Partners with financial managers in the preparation and submission of annual recharge packages that are approved through the campus Income & Recharge Program committee. Develops justifiable cost recovery rates for over 25 goods and services provided by Furniture Services, and manages a long term staffing and budget model that ensures the functional unit remains financially solvent.
20% Mail Services & Central Receiving - Directs the operation of multiple U.S. Postal Services (USPS) contract postal units and adjunct package pick-up/drop-off locations across campus. Provides leadership to centrally funded Mail Services staff who process over 38,000 pieces of mail per week during peak periods of the academic year. Manages the administration and staffing of an on-campus mail operation in the University Center that provides packing, shipping, and parcel services to 25,000 students and over 11,000 staff and faculty. Responsible for ensuring the timely delivery of mail and packages received daily from the USPS, as well as outbound mail and shipments from academic colleges, research units, and over 75 departments across 8 divisions of campus. Oversees the reliable delivery, pickup, and distribution of mail for all campus departments, including but not limited to the time sensitive needs of the Office of Development, UC Santa Barbara Foundation, and Alumni Affairs with essential program objectives of fundraising and promoting ongoing relationships with alumni and donors. Develops and implements standard operating procedures for mailing software, scanners, metering machines, and related equipment to ensure operational effectiveness and compliance with federal USPS rules and regulations. Establishes positive working relationships with the local Postmaster as well as strategic partnerships with local couriers. Responsible for staying up-to-date on new developments and trends in the mail services industry, including the selection of new technology, equipment, software, hardware, and the administration of lease agreements with service providers and vendors. Directs the daily operations of Central Receiving and the loading dock at Building 507, ensuring continuous coverage for the receipt, scanning, temporary warehousing, and delivery of supplies and equipment to all campus departments. Develops standard operating procedures to improve efficiency, safety, and customer satisfaction. Ensures that departments are provided timely notifications and then delivery to their respective locations to maintain the efficient flow of supplies and materials across campus. Collaborates with Business & Financial Services and departmental leadership to streamline logistics and maintain compliance with all University policies. Defines and implements workplace safety programs in accordance with state, federal, and University requirements. Monitors the proper use and maintenance of essential equipment such as dock levelers, pallet jacks, forklifts, and reach lifts, and collaborates with Environmental Health & Safety to implement ongoing safety training programs. Continuously promotes a customer-oriented and positive work culture that promotes and maintains a safe working environment.
20% Materiel & Logistics - Provides leadership and direction to supervisors and operational staff responsible for the management of standardized inventory and procurement, receiving, warehousing, and distribution of supplies required by housekeeping, grounds, projects and maintenance operations. Responsible for the cost effective stewardship of over $1.2M in annual inventory and an annual average spend of $14M. Implements an inventory control system that is compliant with departmental and University policies and provides security controls and safekeeping of multiple warehouses and storerooms across the HDAE portfolio. Directs staff who serve as the logistics hub for all HDAE receiving, storage, and logistics needs. Develops forecasting and planning strategies that optimize space for storage, inventory, and staffing requirements. Conducts space assessments and surveys supplies to recommend and implement warehousing procedures that are organized, maximize efficiency, and are constantly improving. Plans, organizes, directs, controls, and reports on budgetary needs. Directs staff in change management readiness and training required for future evolution of procurement policies. Directs resource planning and develops operational plans for cross departmental logistics challenges including the annual break periods, Move-In, Move-Out, and routine turn of residential facilities from the academic year to Summer Conferences. Responsible for serving as the departmental fleet manager encompassing over 85 vehicles that include electric vehicles, service vans, utility trucks, and delivery vehicles. Partners with Transportation & Parking Services on the acquisition, routine maintenance, safety inspections, training, and eventual public surplus sale of vehicles and rolling stock.
10% Other Duties as Assigned - Demonstrates a leadership style and work commitment that is characterized by highly ethical practices and a commitment to diversity, equity, inclusion and integrity. Provides the leadership and direction in preparing all units across Residential Operations for campus emergencies. Prepares mission continuity plans, coordinates the purchasing and storing of essential supplies, and leverages technologies to meet the essential facility and operational needs during emergencies to provide safe and secure facilities for over 10,000 students and families. Participates in the monthly Emergency Operations Center exercises and is expected to be an on-campus emergency responder during campus emergencies. Actively participates in professional organizations to learn and share best practices and network with industry professionals. Volunteers and serves on regular workgroups and/or special committees to support the organizational development of HDAE and the objectives of the Administrative Services division.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information

University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Reasonable Accommodations:

The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy Notification Statement

Privacy Notification Statement and Notice of Availability of the UCSB Annual Security and Fire Safety Report Disclosures

Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.

To apply, please visit: https://careerspub.universityofcalifornia.edu/psc/ucsb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=77981&PostingSeq=1&SiteId=31&languageCd=ENG&FOCUS=Applicant