Job Details

Manager, Community Engagement Service & Spirituality

Position Number: 6239771
Location: Santa Clara, CA
Position Type: Alumni Associations and Services

Manager, Community Engagement Service & Spirituality

Position Title:
Manager, Community Engagement - Service & Spirituality

Position Type:
Regular

Hiring Range:

$70,250.00 - $77,600.00; commensurate with experience

Pay Frequency:
Annual
University Relations, composed of the Development Office, Alumni Relations, and University Event Planning, builds Santa Clara University's excellence and character by strengthening relations with alumni, parents, and friends of the University, raising public awareness, and increasing private philanthropy, which supports the University's growth and reputation. Remaining faithful to the values that inspired its founding, the Alumni Association continues to build and strengthen the relationship between the University and its alumni. It strives to keep all Santa Clara alumni passionate about their experience and proud of their education by nurturing personal connections with the University and each other.

POSITION PURPOSE

Reporting to the Director, Community Engagement, the Manager will advance the strategic goals and priorities of Santa Clara University through the development, coordination, implementation, and evaluation of alumni activities, events, and relationships across the country and around the world. These efforts will enhance the University's success in creating, nurturing and growing affinity with and among alumni, parents, and other external constituencies in order to strengthen engagement and lifelong relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In this position, the Manager, Community Engagement, will:

1. Community Engagement

Manage a portfolio of SCU alumni communities

o As a community expert on assigned regions, coordinate a well-rounded schedule of offerings with strategic focus on serving a variety of interests and demographics, as set forth by the Community Engagement team reporting to the Director, Community Engagement

Organize and deliver 25+ events annually for students, alumni, parents, and/or other external constituents within assigned communities

o Events may be a combination of both in-person and virtual in nature
o Ensure events reflect a broad variety of alumni interests including social, athletic, educational, spiritual, community service, etc.

Recruit, steward, and recognize volunteer leaders, event-specific volunteers, and key regional University relationships
Collaborate effectively with other members of the Community Engagement team and broader Alumni Relations team
Monitor, track, analyze, and report metrics for community engagement efforts to achieve desired goals; provide data and analytics to the Alumni Association's quarterly and annual reports
Support the key priorities and implementation of the Alumni Strategic Plan and maintain goals to increase unique engagement among our constituents, specifically as it relates to the Recent Alumni and One Family Key Priorities and overall community engagement efforts

2. Specialty Focus Areas

Define, refine, and manage both the long-term strategy as well as annual goals for tailored alumni engagement efforts relating to Spirituality, Service, and a small portfolio of regional communities.
Support fellow Alumni directors with Service and Spirituality program implementation within each of their assigned communities.
Serve as an in-house expert on assigned specialty focus areas, staying up-to-date and well-informed about industry best practices and advising fellow Alumni directors appropriately
Serve as a consultant to fellow Alumni directors as questions arise relating to assigned specialty focus areas and help navigate any issues in an informed way

3. Active Alumni Relations Team Member

As part of the Alumni Relations team, contribute to the planning, development, and implementation of Alumni Association strategies, services, and offerings
Develop and manage annual budget/operating plan for community engagement activities within your portfolio and specialty areas
Assist with signature events and Alumni Association Board of Directors meetings throughout the year
Plan and manage one reunion class each year in coordination with a Class Giving Officer
Understand and actively work to exemplify the Alumni House Rules as a member of the Alumni Relations team
Assist efforts to achieve University Relations goals, including but not limited to alumni participation, brandings efforts, campaign support, corporate engagement, and admissions support
Serve as the key Alumni Relations liaison to other functional areas on campus, as assigned, with the goal of enhancing communications and collaboration opportunities across campus
Other responsibilities to meet Alumni Association and University Relations goals strategic initiatives, as assigned

PROVIDES WORK DIRECTION

Collaborate with and guide Alumni student assistants, as appropriate
Identify opportunities to and enlist support from student assistants to support community engagement and other Alumni efforts, as appropriate, to promote efficiency and effective utilization of team resources
Provide ongoing guidance to students to ensure assigned projects stay on track and are completed to quality standards
Give students feedback on project performance and deliverables to help grow skills and increase the quality of future output

GENERAL GUIDELINES

Recommends initiatives and implements programs and changes to improve quality and services
Identifies and determines cause of problems; develops and presents recommendations to improve processes and practices; proactively implements new methods and ensures its success
Maintains contact with constituents and solicits alumni feedback to leverage to improve programs and services
Maximizes productivity through use of appropriate tools; planned training and performance initiatives
Researches and cultivates resources to maintain an effective and efficient workflow
Prepares progress reports to track goals; regularly informs supervisor of project status and any deviation from goals
Ensures completeness, accuracy, and timeliness of all operational functions
Prepares and submits reports as requested and required
Composes and implements guidelines to support the functions of the unit

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

Commitment to the mission, values, and goals of Santa Clara University and the SCU alumni community
Knowledge of Santa Clara University and the SCU alumni community preferred

2. Skills

Strong verbal, written, and interpersonal communications skills

o Excellent public speaking and presentation skills

Proven customer service experience to ensure constituent satisfaction and encourage further engagement
Project management skills

o Own and drive multidimensional projects, ensuring all aspects are attended to and moving forward as appropriate
o Manage multiple projects simultaneously while meeting deadlines and providing excellent customer service in a fast-paced team environment

Ability to manage volunteers effectively

o Serve as a motivational, inspiring and supportive resource, as well as skilled at holding others accountable and adapting as needed to meet desired goals

Demonstrate initiative in resolving issues, with consideration given to improving existing processes, implementing best practices, and streamlining procedures.
Strong attention to detail
Proficient in Microsoft Office (Word, PowerPoint, Excel)
Familiarity with Adobe InDesign, BlackBaud CRM (or similar database), BBIS (or similar offering), basic .html coding, and online social media tools a plus

3. Abilities

Ability to work effectively, strategically, and tactfully with a wide range of internal and external groups
Ability to work collaboratively and effectively with coworkers and cross-collaborate with external departments, sharing appropriate information in a timely and proactive fashion
Ability to motivate, train, and organize volunteers
Ability to exercise judgment and maintain confidentiality on a wide spectrum of topics and issues for which discretion is required
Comfortable in social situations
Willing and able to work during nonstandard business hours, which will include evenings and weekends
Willingness to travel, as required

4. Education/Years of Experience

Bachelor's degree required
Three to five years of experience required in alumni relations, event planning, volunteer management and/or similar responsibilities, preferably in a higher education environment or a corporate environment
Demonstrated supervisory/leadership experience

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal
Required to travel to other buildings on the campus
Required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
Required to travel to alumni geographic communities and outside customers, venders, or suppliers.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Time will be spent at events and external locations
Typical office environment
Offices with equipment noise
Offices with frequent interruptions

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Manager--Community-Engagement---Service---Spirituality_R6047