Job Details

Program Coordinator and Campus Operator (HR Title: Program Coordinator)

Position Number: 6245924
Location: Dallas, TX
Position Type: Computer and Information Technology

Program Coordinator and Campus Operator (HR Title: Program Coordinator)

Salary Range:

Salary commensurate with experience and qualifications

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Department:

The Office of Information Technology (OIT) serves the SMU community with technology solutions that promote research and teaching, inspire innovation, and enable excellence. This role will aid OIT's Customer Service Department.

About the Position:

This role is an on-campus, in-person position.

The Training & Communications Program Coordinator functions as both university operator and coordinator of IT's Certification Program. This role contributes to the following University goals:
I. Enhance Academic Quality and Stature of the University
a. This role serves faculty, staff, students, parents, and external constituents by providing critical information for those learning SMU's culture. This position serves as essential personnel to relay key information during University emergencies.
II. To improve teaching and learning
a. supports OIT's training outreach of digital literacy
b. supports faculty needs for providing grades
III. Sustain student development and a supportive campus experience.
a. Assists with student requests for accommodations and coordinating requests for test scheduling.

Essential Functions:

Assists with hiring student workers and managing access in RegisterBlast, GMextrix, and PowerBI. Coordinates training, meetings, scheduling, proctoring, and testing each semester. Supports faculty with grading and reports; supports students with accommodations, appointments, and fees. Manages daily grading tasks and reporting. Verifies FERPA status for promotions and helps write user stories.
Answers constituent calls requesting information and/or transfers. Includes inquiries about campus facilities, employment, donations, housing, events, mail, enrollment, meal plans, etc. Escalates priority calls to support parents, students, alumni, and the campus community. Acts as essential personnel. Stays abreast on personnel changes and Assists with keeping the call center directory current.
Provides general administrative support for team including website review, end-user testing, video caption checks, room reservations, event staffing, blog writing, ordering supplies, and project assistance. Responsible for managing customer service supply orders.

Qualifications

Education and Experience:

A high school diploma or equivalent is required. Candidate with associate's degree is preferred.

A minimum of four (4) years of experience is required. Candidate with call center or receptionist experience is required.

Knowledge, Skills and Abilities:

Candidate should have the ability to handle difficult customers as needed. Administrative and scheduling experience is required. Microsoft Office certification (PowerPoint, Word, or Excel) is desired. Candidate must have customer service experience.

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Physical and Environmental Demands:

Sit for long periods of time

Deadline to Apply:

June 8, 2025

Priority consideration may be given to submissions received by June 3, 2025.

EEO Statement

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

Primary Location: USA-TX-Dallas

Job: Office and Administrative Support

Organization: Information Technology Services

Schedule: Regular

Shift: Staff

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: No

Job Posting: May 21, 2025, 3:57:21 PM

To apply, visit https://smu.taleo.net/careersection/ex/jobdetail.ftl?job=INF00000182&tz=GMT%2B00%3A00&tzname=UTC