Job Details

Assistant Director of Occupancy Management

Position Number: 6246200
Location: Salt Lake City, UT
Position Type: Residence Life and Housing

Assistant Director of Occupancy Management

Job Summary

The University of Utah's Housing & Residential Education (HRE) team is seeking a results-driven, systems-savvy and human centered leader to serve as the Assistant Director of Occupancy Management-a critical role that sits at the intersection of housing strategy, operational efficiency, and team leadership. Reporting to the Associate Director of Operations, this role leads the planning - including providing guidance and understanding of the end-user experience, execution, and optimization of the entire housing room-selection/assignment lifecycle-from applications and waitlists to occupancy forecasting and system oversight. You'll supervise a team responsible for assignment coordination, student outreach, and project management, and play a pivotal role in advancing our goal of delivering a seamless, data-informed housing experience. This is not a passive role-it's for someone who thrives in solving complex problems, brings sharp attention to detail, and is ready to develop a solution-oriented team

Responsibilities
Team Leadership & Performance Management

Directly supervise four full-time staff: two Assignment Coordinators, one Housing Outreach Coordinator, and one Project Coordinator to develop a robust, student focused occupancy program
Develop a high performing team to advance student experience through ongoing development, process enhancement, and a service-oriented approach
Indirectly oversee 10-14 student employees supporting the central housing office

Customer Service

Model exceptional customer service while resolving student and parent inquiries, especially during high-volume periods
Act as a departmental responder during housing-related emergencies or system outages
Provide leadership support during key operational windows such as move-ins, move-outs, or overflow planning

Occupancy & Capacity Management

Operate as the main driver to facilitate the full housing room-selection/assignment process including room placements, holds, waitlists, and Living Learning Community coordination through collaboration, process development, and internal communications
Proactively manage space utilization to maintain high occupancy across multiple housing types and contract periods
Oversee the production and analysis of occupancy reports, cancellations, and forecasting dashboards that drive operational decisions
Work cross-departmentally to develop processes (e.., room change[s]) that create efficient structures that support the student experience, staff engagement, and maximize occupancy strategy

Collaboration & Communication

Serve as one of HRE's central points of contact for occupancy data and trends-partnering with Admissions, Residential Education and LLC partners.
Communicate policy shifts, capacity constraints, and occupancy projections to campus partners
Develop positive working relationships between Housing & Residential Education and campus partners

Housing Software & Technical Oversight

Act as a key partner to the Dev team in managing the StarRez housing system
Design, test, and implement workflows that streamline student housing operations
Provide training and troubleshooting support to internal users and external partners accessing StarRez
Ensure data integrity through system audits and process documentation

Budget & Strategic Resource Management

Co-manage area budgets totaling over $500,000 for payroll, supplies, and operational tools
Align spending with department priorities, growth plans, and service-level goals
Contribute to annual budget development and upcoming fiscal year proposals

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 4-6 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Experience managing or enhancing StarRez or similar housing management platforms
Experience developing a cohesive, high performing team
Background in higher education housing operations or auxiliary services
Budget oversight and resource management experience

Special Instructions

Requisition Number: PRN41988B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday to Friday (day).Occasionally work nights and weekends as needed to fulfill job responsibilities.
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: $71,000 to $73,000
Close Date: 7/15/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/182924