Job Details

Housing Assignments Coordinator

Position Number: 6278502
Location: San Francisco, CA
Position Type: Residence Life and Housing

Housing Assignments Coordinator
University of San Francisco

R0002737
USF Hilltop Campus

Job Title:
Housing Assignments Coordinator

Job Summary:
Under the direct supervision of the Associate Director for Housing Administration, the Housing Assignments Coordinator is responsible for coordinating the room assignment and billing processes, as well as marketing and communication efforts, for the Office of Student Housing within the Division of Campus Operations.

As a member of the larger staff in Campus Operations, the Housing Assignments Coordinator collaborates and cooperates to provide efficient and effective processes and services to support a holistic student experience all while rooted in a Jesuit Catholic tradition.

Full Job Description:

Assignments and Operations

Manages all functions relating to the room assignments, meal plan assignment, room selection, room change, and room inspection processes.
Participates in the coordination of check-in and check-out processes for on-campus residents.
Develops and maintains analytical reporting tools to support occupancy projections and decision making.
Attends regular one-on-one meetings with the Associate Director for Housing Administration.
Attends regular Student Housing department meetings and Central Office meetings.
Serves on departmental, divisional, and university committees as assigned.

Marketing and Communication

Develops marketing and communication strategies to advertise and promote on-campus housing options and room selection processes.
Updates internal and external communications to reflect current information. This includes reviewing and updating the website inclusive of the annual review cycle and updates.
Works with the Office of Marketing and Communications to develop publications and marketing material consistent with the university brand.
Maintains and updates the housing application in close coordination with the assignments team to ensure the process is inclusive and accessible to all students using PortalX within StarRez.

Billing and Customer Services

Responsible for billing annual housing, meal plan, damage, and housing related miscellaneous charges.
Inputs student room and dining information into housing and university database systems (currently use StarRez and CSGold) as well as monitors information in the university's student information database:Banner.
Coordinates file maintenance of all documentation relating to assignments and billing.
Confers with, counsels, and advises students and parents relating to all aspects of room, board, and damage billing.
Responsible for managing all inquiries regarding room rents, damage charges, dining plans, and billing procedures as they relate to Student Accounts.
Obtains and processes all student damage billing, which may be initiated by the Residential Life staff, as well as communicated to the Associate Director, Operations and Facilities.
Provides customer service to students and staff in person, over the phone, and via email.
Establishes and maintains effective business relationships with peers in other university departments (Student Accounts, Athletics, Dining, OneCard, Etc.).
Responds to requests for student billing adjustments or grievances. When necessary, use conflict resolution to meet both the needs of the student and the department.
Updates and communicates policies related to housing billing. Assists with policies and procedures that guarantee the delivery of accurate, timely, and courteous service.
Manages the mail services systems for St. Anne Hall, including processing payments to the third party mail service provider.
Fosters a culture of service excellence and motivates staff to improve their quality of responsiveness of service.

Additional Responsibilities

Serve as a member of selected department and divisional committees.
Pursue professional self-development, and involvement in professional organizations and other areas within the Division of Campus Operations.
Participate in regional and international housing officers/student affairs professional organizations to develop new skills and experience and keep abreast of current research in college student personnel administration.
Other duties as assigned by the Associate Director for Housing Administration, Senior Director of Student Housing, Vice President of Campus Operations, or designee

III. Accountability to University Vision, Mission, and Values

As part of the larger staff in Campus Operations and Student Housing, the Coordinator collaborates and cooperates across divisions and departments to create a supportive University community that encourages student learning and development in the Jesuit Catholic tradition and commits to:

Promoting a common good that includes the needs of all students
Engaging differences in a manner that allows students to learn from the diversity of perspectives, experiences and traditions that exist within the University community
Providing experiences that challenge students to develop spiritually, intellectually, emotionally, physically, socially, culturally and morally in order to prepare them to contribute to the University community
Drawing out the leadership qualities inherent in every individual, and to providing opportunities for students to apply knowledge and skills
Creating an environment that supports a socially responsible way of being together in community
Recognizing and celebrating the achievements and contributions of all students

IV. Supervision Received

The Coordinator reports to and is directly supervised by the Associate Director for Housing Administration. Verbal and email contact is expected on a regular and frequent basis. Written reports may be necessary as a follow-up to specific situations within the supervised communities. Decisions involving policy, procedures, and programs are at the discretion of the Associate Director.

V. Minimum Requirements

Bachelor's degree required with training and/or experience equivalent to two years of professional work with increasing responsibility including proven customer service and organizational abilities. Other requirements include, but are not limited to:

Strong oral and written communication skills.
Working knowledge of Microsoft Office applications including MS Word, Excel and Access; and HTML and basic web design.
Experience using StarRez and CSGold systems is preferred. Need to have an understanding of designing reporting tools using StarRez which may involve using custom SQL as well as an understanding of regression and trend modeling. Ability to analyze and implement necessary procedures, initiate action and discussion with peers in other departments to bring about required changes.
Ability to work some weekend and evening hours.

VI. About USF and Student Housing

The University of San Francisco is located in the heart of one of the world's most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a student's passion for social justice and a desire to "Change the World From Here." For more information, visit www.usfca.edu

Full-Time/Part-Time:
Full time

Pay Rate:
Salary

Salary Range :
$68,640 annualized

To apply, visit https://usfca.wd5.myworkdayjobs.com/en-US/USF_Staff/job/USF-Hilltop-Campus/Housing-Assignments-Coordinator_R0002737.

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to "Change the World From Here." For more information, visit http://www.usfca.edu.