Job Details

Assistant Director of Student Accounts

Position Number: 6322411
Location: San Francisco, CA
Position Type: Bursar and Student Accounts

Assistant Director of Student Accounts
University of San Francisco

R0011088
USF Hilltop Campus

Job Title:
Assistant Director of Student Accounts

Job Summary:
The Assistant Director for Student Accounts assists in the day to day operations of Student Accounts and assures compliance with all federal and state regulations for the collections of student account and loan receivables; supervises special & third party billing and in-house collections; serves as USF's primary contact with third-party servicers; provides in-depth customer service to students and parents; provides payment and account information and problem-solving assistance to students, parents and staff colleagues.

Full Job Description:
Job Responsibilities

Reviews the application of student payment, refund, cancellation and other account policies and procedures
Manages the Perkins, Nursing, Nurse Faculty and Institutional loan portfolio process which include communicating with borrowers regarding promissory notes, separation and collections
Supervises the response to and resolution of requests and inquiries from students, parents, faculty and staff in regard to student accounts
Monitors compliance with all state and federal regulations related to student aid programs and compliance with the University's fiscal policies and procedures
Assist with 1098-T and semester tuition rules testing and implementation
NSLDS primary contact for Perkins issues and Disability processing
Manages the University's due diligence collections process for enrolled students with delinquent accounts
Serves as primary liaison with third-party servicers to ensure the performance of due diligence for all institutional loan programs
Evaluate third-party servicer performance and recommend retention or transfer of accounts to alternate vendor
Distribution and maintenance of reports from third-party billing servicer; performs skip tracing and notification of zero balance as appropriate
Assign delinquent accounts to outside collection agencies as appropriate. Monitor collection agency activity and recall accounts when appropriate.
Review Financial Arrangement forms and approves or denies request for benefits or alternative monthly repayment plan
Certification of LVCs on the US Department of Education TIVAS
Provides in-depth customer service to students and parents, providing payment and account information, deferment/cancellation information and instructions on using third-party servicer online tools
Participates and spearheads Student Accounts collection efforts for current account receivables
Assist with the creation, maintenance and updating of training materials and support documentation for Student Accounts
Monitors and evaluates procedures to ensure compliance under federal regulations with respect to security, privacy and fair credit reporting
Maintains cooperative working relationships with internal colleagues and external vendors
Works under minimal supervision
Performs other duties as assigned

Minimum Requirements

Graduation from an accredited four-year college or university with major course work in a field related to the job, plus three (3) years related experience (i.e. collections/customer service) is required
Experience in higher education environment is preferred
Degree in accounting or business-related field is preferred. Experience may substitute for education up to four (4) years
Experience in collections and demonstrated ability to exercise sound professional judgement in complex financial transactions is preferred
Strong organizational skills and attention to detail
Able to function independently while operating effectively within a team environment
Possess solid general computer skills, including ability to work in a Windows environment
Proficiency with MS Office Suite, Internet, and other programs as needed (e.g., mail merge, data base management). Familiarity with specific applications used by the University/Department a plus (Banner, UAS Northstar, Tableau, Transact)
Excellent oral and written skills and ability to communicate comfortably with students, colleagues, and external constituents
Demonstrated ability to handle complex and multiple tasks in a professional and efficient manner. Ability to manage complex projects with minimal supervision
Cultural competency to work with diverse student and employee population
Exhibits a high level of professionalism, leadership, creative problem solving, diplomacy, negotiation and skills, and the Ability to work some evenings and weekends
Understand of and commitment to USF's Vision, Mission and Values

Full-Time/Part-Time:
Full time

Pay Rate:
Salary

Salary Range :
$70,000 - 77,420 annualized; commensurate with experience

To apply, visit https://usfca.wd5.myworkdayjobs.com/en-US/USF_Staff/job/USF-Hilltop-Campus/Assistant-Director-of-Student-Accounts_R0011088.

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to "Change the World From Here." For more information, visit http://www.usfca.edu.