The Assistant Director - Facilities and Operations position is an integral part of the Athletic Staff, overseeing facility management and operations of selected facilities, to potentially include but not limited to the ice rink, field hockey turf, and track & field complex. This position reports to the Associate Director of Athletics for Facilities & Operations Major Areas of Responsibility
Facility Maintenance
Event Operations
Event and Crowd Management
Student worker scheduling
Part time employee scheduling
Venue set-up and breakdown
Coordination of visiting teams and officials
Implementing emergency plans and procedures
Overseeing all outside athletic rentals of assigned spaces
Assist in the coordination and execution of conference and NCAA championships
Maintain all functions of the Hart Center Ice Rink under the supervision of the Associate Director of Athletics - Facilities & Operations
Establish best practices procedures to coordinate and facilitate total customer satisfaction for the constituents the department supports. Institute administrative procedures which facilitate the work of the staff and provide a service-oriented structure for those served
While under direction of the Associate Director of Athletics - Facilities & Operations works effectively as a liaison between various departments to ensure that services, quality and costs are balanced. Supports the preparation and maintenance of the departmental operational budgets in accordance with procedures and uphold accountability for operating within approved budget limits.
Conceive, develop, and implement innovative and creative solutions leading to continuously improved processes. Provide a means for frequent and on-going feedback to the department on the effectiveness of the constituents served.
Oversee all staff including scheduling, hiring and training of staff. Recruit, hire, train and manage direct reports that may consist of interns, volunteers and students. Complete appropriate communications to ensure goals, objectives and expectations are communicated and completed in alignment with the overall College mission, division and department.
Other duties as assigned by the Associate Director of Athletics - Facilities & Operations Minimum Qualifications
Bachelor's degree; Minimum of 1-3 years of experience with athletic event/facility management/operations
Demonstrated knowledge of NCAA rules and regulations;
Demonstrated ability to identify and resolve problems efficiently, effectively and independently;
Ability to multitask, detail oriented and ability to work with diverse group of staff members
Strong customer service with the ability to troubleshoot and handle pressure situations
Ability to thrive in a diverse, fast paced student athlete service driven environment in a collegiate setting; Willing to work nights, weekends and holidays. Preferred Qualifications
Master's degree in related field; Previous Division I intercollegiate athletic experience in event and facility management
Minimum of 2 - 4 years of experience with ice rink management and operations; Basic knowledge of Zamboni preventive maintenance and operation;
Past experience maintaining a quality ice surface Core CompetenciesSkills that are required for this job and are in line with the College's mission e.g.
Supervision
Dependability
Flexibility
Service Oriented
Excellent Written & Verbal Communication
Proficient Problem Solving
Understands Risk Management
Excellent Innovation/Creativity
Strong Teamwork & Team Facilitation
Strong Interpersonal Skills Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive. Additional information:This is a full time exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:
10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
Condensed summer 4-day work week
Tuition & Education benefits
Wellness programs & ongoing Training and Development opportunities
Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
APPLICATION INSTRUCTIONS:In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to justice and inclusive excellence. Please provide examples of any past work that illuminate your commitments in these areas.Review of applications will begin as received and continue until the position has been filled.The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law.
