Job Details

Director of Baylor One Stop

Position Number: 6446665
Location: Waco, TX
Position Type: Admissions/Enrollment

Director of Baylor One Stop

Job Identification: 19147
Posting Date:
Job Schedule:
Locations:
Degree Level:

Job Description:
What We're Looking For

Baylor University is seeking a Director of Baylor One Stop in the department of Enrollment Management.

A bachelor's degree and seven years of relevant work experience are required. A master's degree and five years of relevant work experience are preferred. A combination of education and experience will be considered in lieu of one another.

Additional required qualifications include:

Minimum of two years of experience in customer service-related field
Minimum of 3 years of management/supervisory experience. Knowledge of higher education and student development
An understanding of customer service etiquette and Baylor service expectations. Exceptional oral and written communication skills
Demonstrated ability to write clearly, concisely, and correctly
Demonstrated ability to engage and interact effectively with people of all ages and diverse backgrounds
Demonstrated ability to work as a team member
Demonstrated ability to analyze and interpret data and make and be responsible for independent decisions
Demonstrated ability to work well in a fast-paced, dynamic, customer-oriented environment
Highly motivated, focused, and results-oriented

Additional preferred qualifications include:

Experience in higher education, specifically areas include enrollment, admissions, financial aid, registrar, and bursar/student accounts
Knowledge of Baylor University, including institutional policies, procedures, and processes
Experience and knowledge working with Microsoft Teams, OneNote, Banner, Slate, The Receptionist, Five9s, OnBase, Ocelot ChatBot, and Azure DevOps

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

Supervise the Baylor One Stop Team including Associate/Assistant Directors, Coordinators, and Representatives: including mentoring, training and coaching
Provide support to Associate/Assistant Directors who manage the day-to-day operations of Baylor One Stop
Run a weekly staff meeting and determine how to share policy and procedural updates with staff
Manage hiring, delegate work tasks, and address performance issues
Establish goals for the staff based on the upcoming SFS and EM priorities
Ensure adequate coverage in daily operations including in-person, phones, email, presentations
Communicate with staff to ensure they have the tools necessary to perform their jobs
Communicate with AVP of Student Financial Services and other EM Leaders regarding technology, policy, or procedural issues that are impacting customers
Help recognize common threads in customer experience and engage in conversations regarding improvements
Represent Baylor One Stop on cross-functional committees, looking for opportunities to enhance the student financial experience
Set the expectations for customer service and understand the unique needs of college-bound and college-going students and their families
Develop and manage office procedures, paperwork, training, and data integrity
Meet with SFS leadership to discuss needs for One Stop and strategize for future opportunities to serve Baylor students
Review and address escalated student situations
Perform all other duties as assigned to support Baylor's mission
Ability to comply with University policies
Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19147