Job Details

PT Computer Lab Technical Assistant - Danvers Campus

Position Number: 6447713
Location: Danvers, MA
Position Type: Computing - Support and Training

PT Computer Lab Technical Assistant - Danvers Campus Location: Danvers, MA Category: Part-Time Posted On: Wed Aug 6 2025 Job Description:
Part-Time Computer Lab Technical Assistant, Information Systems

Campus Location: Danvers

Work Schedule: Monday - Friday; 12:00 pm - 4:00 pm

SALARY: $19.95 per hour. This is a Non-benefited position.

GENERAL STATEMENT OF DUTIES:

Provide comprehensive support to the NSCC community through phone, email, and in-person assistance. Responsibilities include troubleshooting account access issues such as password resets, multi-factor authentication, and portal accessibility, as well as resolving general technical concerns. Oversee daily operations of academic computer labs and classrooms, coordinating and executing software installations, system imaging, and issue resolution to ensure an optimal learning environment. Collaborate closely with Information Systems staff to support additional technology initiatives and respond to evolving institutional needs.

ESSENTIAL FUNCTIONS:

Maintain a courteous and professional demeanor when interacting with all members of the community
Provide technical support via phone, email, and in-person for issues including password resets, multi-factor authentication, portal access, and general lab-related inquiries
Diagnose and resolve hardware, software, and audiovisual system issues in smart classrooms and videoconferencing setups
Schedule and conduct software installations and system updates in academic labs according to established procedures
Partner with Information Systems staff on initiatives including inventory tracking, documentation creation, and desktop replacement projects
Ensure computer labs and classrooms remain clean, organized, and ready for instructional use
Perform additional technology-related duties as assigned

Job Requirements:

Ability to interact professionally and respectfully with a diverse range of individuals
Proven customer service experience, both in person and via telephone
Background in computer lab settings, audiovisual support, or other technology-related fields
Strong interpersonal and customer service skills, ideally within an academic environment
Solid understanding of computer hardware and hands-on experience with Microsoft Windows 11 and Office applications
Working knowledge of email systems and related technologies
Ability to comprehend and accurately follow documentation, policies, and instructional materials
Excellent written and verbal communication skills
Physical ability to lift and carry equipment up to 30 pounds
Demonstrated success in engaging with culturally diverse populations
Ability to pass a CORI/SORI and/or national background check as required

Additional Information:
North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: TitleIX@northshore.edu

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: Employee_Accom@northshore.edu
Closes:

To apply, visit http://nscc.interviewexchange.com/jobofferdetails.jsp?JOBID=191286