Job Details

Subject Matter Expert

Position Number: 6464828
Location: Washington, DC
Position Type: Computing - Support and Training

Subject Matter Expert

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The Subject Matter Expert (SME) works in a team environment to provide quality customer service and support for information technology. The SME is responsible for installing, maintaining, and upgrading computers and peripherals, installing and upgrading software applications, assisting faculty, staff and students with computer issues, troubleshooting and resolving computer problems, maintaining software information systems and project calendars, documenting activity and solutions with our help desk and knowledgebase. The position will write how-to documentation and instructional guides, and offer formal classroom sessions and informal training. The position provides support for maintaining our computer labs, audio-visual classrooms, and video conference systems.

The position requires a detail oriented person with a commitment to customer service and a proven ability to develop, document, and implement a stable Windows desktop environment. The SM must possess a strong background in information technology with experience providing desktop and application support, and the ability to learn and adapt to new technologies. The SME also produces documentation and support guidelines for end-users and IT staff members. This is an emergency designated position given its key role in the support of our academic mission and the need to be available during after-hours. Additional duties include, but are not limited to:

Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices
Provides occasional guidance, some of which is technical
Require after hours and/or weekend support. Occasional holidays may be required. During exam periods, position hours will change to accommodate support requests.

Work Interactions
The Subject Matter Expert works daily with other Information Technology Staff to exchange, and/or request information, resolves problems, and collaborates on projects. As well as daily work with Faculty, Students and Staff of the Law Center and its related organizations - to resolve problems, discuss/consult on issues and policies affecting the Law Center, and collaborate on projects. This position works regularly with hardware and/or software vendors. As well as collaborate with colleagues in-house and off-site to meet various goals and improve Law Center Information Technology Operations services.

Requirements and Qualifications

Minimum of BS degree in computer science/engineering related field.
Minimum of four years related experience. Additional education may be substituted for experience.
Additional experience may be substituted for education.
Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision
Excellent customer service and communication skills
Ability to work successfully and contribute positively to the team environment.
Prior employment in an academic environment a plus
Strong skills with SharePoint, MS Access, or MS Excel are desired
Excellent communication skills are essential
Experience with writing training manuals and support guides preferred
Microsoft Certified Solutions Expert (MCSE) Certification, Cisco Certified Network Associate (CCNA)
Helpdesk experience including the use of a ticketing system - preferably Blackboard
Strong knowledge of MS Active Directory, current versions of Windows, Exchange 2010, Office365, and SharePoint
Must be able to lift 40 lbs. sitting in a normal seated position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

Work Mode Designation
This position has been designated as Hybrid 1 Day. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80

Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Law-Center/Subject-Matter-Expert_JR23098