Job Details

Customer Service Advisor

Position Number: 6468162
Location: Salt Lake City, UT
Position Type: Admissions/Enrollment

Customer Service Advisor

Job Summary

This position is responsible for providing general student support for prospective and current graduate students at the University of Utah. This will involve general knowledge of graduate admissions policies, evaluations procedures, and deadlines along with familiarity with other campus departments and resources. The employee will answer incoming phone calls from graduate applicants, students, and department representatives and provide answers to customary questions such as application status, submissions deadlines, required documentation, etc. They will also provide general support at the office walk-up window, assisting students with graduate admissions queries in person. In addition, they will provide a level of email support, answering foundational questions within the graduate inbox. Employees will also collaborate with other graduate admissions staff to provide answers and support for more detailed student queries, and may be asked to assist with other internal departmental questions and projects. Staff are required to be in the office; this is not a remote position. Due to the nature of this work, remote work is generally not possible.

Responsibilities

Develop and maintain a general knowledge of graduate admissions policies, practices and deadlines along with knowledge of related resources
Answer telephone queries relating to graduate admissions and provide general student and department support
Provide in-person support to students visiting the office walk-up window
Provide email support through the graduate inbox
Collaborate with graduate admissions staff to provide detailed student support when needed
Attend all-staff training sessions and area meetings as instructed by supervisor
Resolve problems and complaints by researching and locating other sources to assist in solutions
Collaborate and assist with department projects and objectives when requested
Demonstrate excellent customer service and effective communication skills
Complete tasks assigned by supervisor in a timely manner
Other duties as assigned

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience).

Preferred
Experience with Epic and Outlook.

Preferences

Special Instructions

Requisition Number: PRN42711B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday - Friday, 8:00 am - 5:00 pm
Department: 00295 - Office of Admissions
Location: Campus
Pay Rate Range: $16.50
Close Date: 8/31/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/187151