Job Details

Case Mgr for Studt Acct CSS

Position Number: 6596488
Location: Salt Lake City, UT
Position Type: Student Affairs and Services

Case Mgr for Studt Acct CSS

Job Summary

The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching, and service. Within the Division of Student Affairs, the Office of the Dean of Students is committed to promoting a caring and safe community that increases our students' abilities to learn and make healthy choices. We promote inclusiveness, strive to support the success and growth of all students, and enrich the holistic student experience. We prepare students to reflect on their behavior, think critically, practice skills, and clarify values-all of which they can use throughout their lifetime.
The area of Student Accountability (Conduct) educates the University of Utah community about the standards necessary to maintain and protect an environment conducive to learning. Our core purpose is to develop students' academic and social responsibility. We value integrity, responsibility, community, civility, accountability, and fairness.

The University of Utah seeks a highly motivated, student-centered, and dedicated professional to serve as the Case Manager for Student Accountability. Reporting to the Associate Director for Student Accountability, the Case Manager for Student Accountability facilitates all aspects of the student accountability process.

This position will work closely with Commuter Services to manage the unpaid parking citation process and procedures. Additionally, this position may be asked to support the Student Support Team, as needed, to support the well-being and safety of individuals within the campus community by taking reports, gathering information, and providing coaching, support, and referrals to appropriate on and off-campus resources.

An excellent benefits package is included (see https://www.hr.utah.edu/benefits/ for a full description of the benefits package):

14.2% retirement matching
Paid parental leave (in addition to FMLA)
13 paid holidays per year plus vacation accruals each month
Excellent health insurance options that are both affordable and allow for access to care through the University of Utah health system
Tuition benefits
Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available.

About Student Affairs

Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Responsibilities
Student Accountability (Conduct):

Administer unpaid parking citation procedures in coordination with Commuter Services.
Administer the student accountability process on campus in a manner that ensures student development and the consistent and fair application of University policies. This includes supporting all students involved in the Student Accountability process through respectful interactions, providing accurate and clear information, actively listening during all meetings so the student's perspective is heard, and showing concern for the student's well-being.
Investigate and adjudicate potential violations of Policy 6-400: Student Rights and Responsibilities by individuals and student groups incorporating developmentally appropriate sanctions as needed.
Provide outreach and education to the campus community about Policy 6-400: Student Rights and Responsibilities, including all related processes.
Assist with coordinating changes and updates to Policy 6-400: Student Rights and Responsibilities as needed. Research current issues and best practices related to discipline on college campuses.
Use an electronic database system, Advocate, to manage and maintain information related to accountability cases.
Establish and maintain effective working relationships with campus departments including but not limited to the Counseling Center, Center for Student Wellness, Commuter Services, Department of Public Safety, Office of Equal Opportunity and Affirmative Action, and Housing and Residential Education.
Other duties as assigned such as special projects.

Case Management:

Provide a continuum of case management for Student Support cases including assessment, planning, collaboration, implementation, monitoring, follow-up, and evaluating multi-faceted, potentially high-risk, and complex situations.
Respond to communications from concerned campus and community members regarding new and existing reports.
Gather and report relevant information on cases by conducting interviews, searching electronic databases, and searching social media sites.
Meet with students and otherwise engage with them through various means to evaluate issues of concern and to provide information, guidance, and support as appropriate to the situation.
Utilize NaBITA's risk rubric to identify concerning behavior and implement appropriate interventions
Document actions taken for current cases.
Track trends or changes in student behavior and assess for ongoing interventions.
Assist students with social service needs including referral to campus and community resources.
Effectively collaborate and coordinate with other University personnel, healthcare providers, public safety officers, government agencies, and family members when responding to students in distress.
Understand, apply, and communicate applicable University policies (e.g., withdrawals, leaves of absence, student rights, etc.) with students and other stakeholders.

Outreach/Education:

Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends and best practices in behavioral intervention.
Facilitate trainings and presentations on topics that include, but are not limited to identifying concerning behaviors, reporting, and appropriate intervention with distressed students.
Presentations are often co-presented with a campus partner (e.g., Counseling Center, Campus Police, Center for Campus Wellness, etc.).

Record Keeping and Documentation:

Create, update, and maintain accurate and timely case notes.
Utilize Symplicity's Advocate software to document incoming and outgoing communications including behavioral reports, requests for campus resources, meeting notes, document collection, and action logs.
Contribute to relevant sections of the annual reports, and present requested data (e.g., trends, gaps in service, etc.) to University stakeholders.
Ensure that information management procedures comply with federal and state requirements and University policies (FERPA, Clery, etc.).

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required Nearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Department-specific qualifications:

Bachelor's degree is required, with a preference for a master's degree or professional experience equating to a graduate degree in one of the following areas: student development, higher education administration, public administration, social sciences, human resources, or related discipline.
Four to six years of related work experience Strong written and oral communication skills Conflict resolution skills.
Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners.
Ability to prioritize and work autonomously in a high-traffic environment Ability to speak in front of audiences of varying compositions and sizes Experience working with sensitive and confidential information.
Strong awareness, sensitivity, and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, the status of a disabled individual, sexual orientation, gender identity/expression, or veteran status.
Strong desire to contribute to student success and achievement of educational goals

Preferences

Working knowledge of student conduct administration and best practices Knowledge of applicable laws and regulations regarding student and employee policies and privacy of records (Title IX, Clery Act, FERPA, etc.)
Experience working with campus and community resources
Experience with development and coordination of educational programming Working knowledge of behavioral intervention and risk assessment programs and best practices.
Experience working with campus resources (counseling centers, victim advocacy, academic advising, financial aid, campus police, registrar, etc.).
One or more years of experience in case management.

Special Instructions

Requisition Number: PRN43185B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 00300 - Dean of Students
Location: Campus
Pay Rate Range: $61,000
Close Date: 10/10/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/189334