Job Details

Registrar Associate, Transcripts

Position Number: 6609602
Location: Waco, TX
Position Type: Registrars

Registrar Associate, Transcripts

Job Identification: 19404
Posting Date: 09/30/2025, 05:03 PM
Job Schedule: Full time
Locations: 700 S University Parks Drive, Waco, TX, 76706, US
Degree Level: High School

Job Description:
What We Are Looking For

This positions serves the University as the primary contact for producing transcripts and troubleshooting our transcript production processes. Additionally, this position serves as a front-line resource for the Office of the Registrar.

A High School Diploma and less than one year of relevant work experience are required. An Associates Degree and one year of relevant work experience are preferred. A combination of education and work experience will not be considered in lieu of one another.

All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

Serves as a University's primary functional contact for managing and coordinating transcript production operations, paper and electronic, via Parchment.
Troubleshoots issues with transcript ordering and collaborates with Baylor's transcript vendor, Parchment, and with Baylor ITS. Manages the Parchment system, including workflows, storefront communications, instructional documentation, and all applications regarding ordering official transcripts.
Serves as a frontline resource regarding all inquiries to the Office of the Registrar regarding registration, transcripts, verifications, and other functions and services within the scope of the Office of the Registrar from students, faculty, staff, alumni and other constituents via phone/email and office visits. Part of this responsibility includes serving as a designated official for the Withdrawal Process in support of Title IV.
Serves as the primary resource for maintaining and indexing student records that are scanned into the OnBase platform for retention, reference/record keeping and FERPA compliance.
Responsible for performing record research necessary to investigate and correct/update discrepancies in records as discovered through transcript fulfillment and scanning procedures.
Assists with other key position processes and is crossed-trained to perform Verifications and Registration responsibilities while other staff members are on vacation or out of the office.
Assists with other duties as assigned, which may include special projects, testing of Banner functionality/upgrades, and assisting with questions either in person or via the phone/email.
Perform all other duties as assigned to support Baylor's mission
Ability to comply with university policies
Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/19404