Job Details

Marketing & Community Engagement Coordinator

Position Number: 6649988
Location: Philadelphia, PA
Position Type: Public Relations, Marketing and Communications

Marketing & Community Engagement Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Marketing & Community Engagement Coordinator

Job Profile Title
Administrative Coordinator

Job Description Summary
WXPN is seeking a Marketing & Community Engagement Coordinator to execute audience engagement initiatives through the oversight of volunteer and student staffing, strategic event marketing support, and community-based outreach. Reporting to the Marketing Manager, this position plays a central role in shaping WXPN's presence at station events and collaborates with stakeholders to ensure consistent, well-prepared volunteer support across key initiatives. The Coordinator acts as a frontline steward of the WXPN brand, reinforcing WXPN's brand presence through staffing, signage, and outreach materials at key events, and also administers the station's student internship and work-study program.

Job Description

Job Responsibilities:

The Marketing & Community Engagement Coordinator plays a critical role in advancing WXPN's audience engagement goals by overseeing all aspects of volunteer and student involvement. This is a fast-paced, public-facing role that involves detailed planning, consistent communication, and a strong understanding of WXPN's brand identity. The Coordinator ensures that the station shows up with excellence at multiple events per week and reinforces WXPN's visibility and values through volunteers and students, strengthening the station's connection with new and diverse audiences.

Core responsibilities include:

Volunteer & Event Coordination (45%):
- Recruit, schedule, and oversee volunteers for all WXPN events, including weekly Free At Noon concerts, XPN Welcomes shows (3-7 per week), and large-scale station events like NON-COMMvention, the Musicians On Call 5K and XPoNential Music Festival (nearly 1,000 shifts).
- Coordinate with stakeholders, including venues, promoters, partners, and staff, to advance volunteer presence at all events using Monday.com.
- Utilize Salesforce for volunteer outreach, scheduling, and email updates and manage the volunteer database to accurately track hours, shifts, jobs, and contact information.
- Recruit new volunteers and conduct volunteer onboarding and trainings.
- Develop documentation on volunteer talking points, materials, and responsibilities.
- Represent the station in person at a minimum of two XPN Welcomes events per month.
- Draft and send volunteer communications, including monthly email newsletters, using Salesforce or Pardot.
Marketing Strategy & Event Support (20%):
- Collaborate with the Marketing Manager and Director of Marketing on the timing, implementation, and execution of marketing plans and to ensure on-site events reflect the station's voice and brand standards.
- Contribute to the development of marketing campaigns for station initiatives, incorporating print and digital media, public relations, and special events.
- Support the tracking and evaluation of marketing campaigns and events using analytics tools, providing data entry support as needed.
- Attend and work a minimum of two Welcomes events per month, setting up signage, distributing materials, and reinforcing brand identity on-site.
- Manage inventory of marketing materials and supplies needed for events, ensuring consistency of brand presence.
Student Engagement (15%):
- Administer WXPN's internship and work-study program, including outreach, recruitment, onboarding, and scheduling.
- Serve as liaison to UPenn and other university programs and job fairs to recruit qualified, mission-aligned students.
- Track and report student involvement, collect feedback, and support the professional development of interns and student workers.
Community Engagement & Partnerships (10%):
- Serve as a liaison to community organizations, student groups, and other stakeholders to extend WXPN's outreach into new audiences.
- Identify and pursue opportunities to deepen local impact through collaborative outreach efforts.
Administrative Support (5%):
- Coordinate background checks for all applicable WXPN staff and volunteers.
- Attend regular marketing and operations meetings to coordinate efforts across departments.
Other duties and responsibilities as assigned (5%)

**Please provide a resume and cover letter in order to be considered for this role. Please upload all documents in the "Resume/CV" section of the application prior to submitting.**

Qualifications

Bachelor's degree or equivalent experience and 2 to 3 years work experience with volunteer recruitment/management, community engagement, marketing, or related fields required.
The ideal candidate is highly organized, outgoing, and detail-oriented, with strong interpersonal and communication skills. Must be able to work independently and have the ability to work with a wide variety of personalities.
Basic computer skills (MS Word, MS Excel, Google Drive) and working knowledge of databases a must. Familiarity with platforms such as Salesforce, Pardot, and Monday.com is a plus.
Some weekend and evening work required. Knowledge of and interest in WXPN's mission and music programming strongly preferred.
A valid driver's license and background check are required.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
President's Center

Pay Range
$21.15 - $29.47 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Hajoca-Building---WXPN/Marketing---Community-Engagement-Coordinator_JR00113136