Job Details

Part-Time Welcome Center Staff (multiple openings)

Position Number: 6662090
Location: Brockton, MA
Position Type: Student Affairs and Services

Part-Time Welcome Center Staff (multiple openings)

Location: Middleborough, MA Category: Part-time Positions Posted On: Thu Oct 2 2025 Job Description:
Position Summary:

The Part-Time Welcome Center Staff at our Middleborough Instructional Site will provide exceptional customer service and operational support during early mornings, evenings, and weekends. This position includes responsibility for opening and closing the facility, ensuring the security of the site, and supporting both students and faculty in a variety of administrative and service functions.

Job Description:

Serve as the primary on-site contact for prospective, current, and former students, families, and the general public, providing courteous and efficient customer service in person, by phone, and via electronic communications.
Open and close the Middleborough facility according to established procedures and protocols are followed.
Provide on-site general services, such as tending to an immediate need or unlocking classroom doors, during assigned shifts.
Offer day-to-day support for instructors, including supplies, and students.
Help schedule student appointments with designated College staff.
Assist students in using self-service enrollment tools and explain policies and procedures clearly.
Conduct outreach to community members, businesses, and local officials to share information about college programs.
Carry out special projects and other duties as assigned to support student success and College initiatives.

Job Requirements:

Associate's degree
Minimum of three years experience working in an institution of higher education, preferably in a supervisory or leadership role
Availability to work early mornings, evenings, and weekends at the Middleborough Instructional Site
Ability to work without immediate supervision

Preferred:

Experience working within a student information system such as Banner
Knowledge of the mission and goals of community colleges
Work experience within a community college
Experience working with diverse populations
Knowledge and understanding of collective bargaining with past work experience in a collective bargaining college environment
A demonstrated proficiency in computer and other work-related technologies.
Fluency in a second language

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Additional Information:
Position Status: Part-Time Hourly, Non-Benefitted

Hours: 18 hours per week, not to exceed 936 hours annually

Please Identify day(s) and time(s) preferences in your cover letter

Hours of Operation:

Middleborough worksite: 5-15 hours per week, Monday through Friday mornings from 7:30a.m. to 11:30am and evenings from 5:00 p.m. - 10:00 p.m. and Saturday from 7:30 a.m. - 5:30 p.m. (will be responsible for opening, closing and securing the worksite).

Salary: $17.00 per hour, commensurate with education and experience

Worksite: Assignments will include all Massasoit sites and additional locations as necessary.

Deadline to Apply: October 16, 2025

To apply, visit http://massasoit.interviewexchange.com/jobofferdetails.jsp?JOBID=193537