Job Details

Residential Student Success Manager

Position Number: 6686126
Location: Kennesaw, GA
Position Type: Residence Life and Housing

Residential Student Success Manager

Job ID: 291841
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Supports department leader with timely and accurate reporting of Housing and Residence Life operations. In collaboration and partnership with Student Affairs, leads wellness programs and crisis management efforts to support residential student wellness and safety. Promotes student success through strategic campus partnerships and enhanced support services. Provides operational leadership to ensure consistent policy application and best practices. Oversees interventions and case management for at-risk residential students, connecting them with appropriate campus resources to support positive outcomes.

Responsibilities

KEY RESPONSIBILITIES:
1. Collaborates with leadership to ensure accurate annual reporting for the department
2. Provides supervision to assigned graduate student staff and oversight and support to community coordinators
3. Develops, implements, and oversees preventative self-care initiatives tailored to the needs of residential students, promoting holistic wellness
4. Creates and coordinates residential programming focused on residential student wellness
5. Contributes to student retention, transition, personal wellness, and academic success by fostering a supportive residential environment that promotes student achievement through the student success series
6. Collaborates with campus partners to create engaging, interactive learning experiences that enhance the professional development of staff and promote student success
7. Assists with administration and standardization of processes and procedures
8. Contributes expertise in student case management, crisis de-escalation, and campus-wide student support
9. Provides crisis intervention and guidance to residential students, working closely with campus partners such as dean of students, counseling services, student health, and academic support teams, etc.
10. Participates in post-incident debriefings and contributes to the ongoing evaluation and enhancement of emergency response protocols to improve student support and crisis management efforts
11. Monitors case progress, provides guidance and support to residence life staff in the implementation of action plans, conducts outreach, and connects students to necessary campus resources
12. Provides departmental support (e.g., Task Forces, committees) to operations and facilities staff in day-to-day operations and crisis response
13. Identifies trainings for residential students and professional staff, ensures alignment with best practices in student support and crisis response, and develop/deliver programs that equip residence life teams to recognize and respond to students in crisis
14. Serves in the third tier on-call rotation and respond to emergencies utilizing institutional and departmental guidelines; Helps coordinate support for students in crisis, stress, and destress
15. Collaborates with other campus departments such as Public Safety, Student Health Services, etc. in case of an emergency

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in Education, Education Administration, Social Work, or related field and/or an equivalent combination of relevant education and/or experience.

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of experience in Housing and Residence Life, behavioral-based intervention, Education, or a Student Affairs related area.

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Proposed Salary

The budgeted salary range for this role is $51,600-$60,000 annually. Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more!

Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES
Able to supervise assigned staff and/or student assistants
Able to navigate crisis management scenarios involving problem solving and critical thinking
Able to serve as a member of the Residential Care Team
Able to serves on the university's Behavioral Response Team (BRT) as requested
Acts as a representative for HRL on the Wellness@KSU and Student Success and Engagement Committee
Able to communicate with residents and resident assistants regarding the management of their residential living spaces
Able to interpret and enforce policies and procedures
Able to promote and support the department and University's strategic plan, mission, and goals
Provides third tier rotating on-call emergency assistance as live-in Residence Life staff member
Demonstrates ability to develop relationships with others and work in partnership with staff, faculty, administrators, and student leaders
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Knowledge of implementing best practices related to student engagement

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Skilled in implementing community-building techniques for residential students
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education
DMV
9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=291841&PostingSeq=1