Job Details

Utah Red Zone Lead

Position Number: 6989824
Location: Salt Lake City, UT
Position Type: Sales

Utah Red Zone Lead

Job Summary

The University of Utah Campus Store is seeking a Utah Red Zone Lead for a full-time, hourly leadership role responsible for driving the sales floor experience in the Utah Red Zone at the University of Utah Campus Store. This highly visible, customer-facing position plays a key role in creating an energetic, service-focused environment that reflects the pride and spirit of the University of Utah.

As a sales floor leader, the Red Zone Lead maintains a strong presence on the floor, delivering exceptional customer service, inspiring selling engagement, and ensuring visual merchandising standards are consistently executed at a high level. This role sets the tone for the customer experience by modeling outstanding service behaviors and reinforcing selling expectations with the team.

Reporting to store management, the Red Zone Lead supports team performance during high-traffic and event-driven periods, helping the store operate smoothly and successfully during peak times. While the role assists with merchandising and inventory flow as needed, its primary focus is leading the sales floor and elevating the overall customer experience.

This position is expected to spend the majority of scheduled hours on the sales floor, remaining accessible to customers and team members. Time in stockrooms, offices, or other back-of-house areas will be limited to operational needs.

Regular Saturday availability is required. When the reporting manager is scheduled to work on a Saturday (excluding home football game days), the Red Zone Lead will typically have that Saturday off.

Why Work at the University Campus Store?
Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Flexible scheduling opportunities.

The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu

Responsibilities
Serve as the visible leader of the Red Zone selling floor, maintaining an active and engaged presence with customers and team members.
Model and reinforce outstanding customer service and selling behaviors, ensuring every guest interaction reflects Campus Store standards.
Provide in-the-moment coaching to associates to drive selling engagement, product knowledge, and service execution.
Support supervisors and team members by reinforcing expectations and communicating performance concerns to management as needed.
Maintain high visual merchandising standards by executing floor moves, ensuring product presentation is compelling, and keeping marketing and signage current and impactful.
Proactively monitor the sales floor to ensure product is accessible, replenished, and aligned with promotional priorities.
Assist customers with product location, stock inquiries, and purchasing decisions to drive sales and enhance the customer experience.
Support merchandise transfers and product staging as needed to ensure the sales floor remains stocked and organized.
Partner with receiving and warehouse teams to facilitate timely product flow, while maintaining primary focus on the selling floor.
Support concessions and stadium operations during football season by assisting with visual alignment, restocking, and game-day cashier check-in under management direction.
Assist with stadium store preparation during home game weeks and recovery during away-game weeks as assigned.

Minimum Qualifications
Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.

Preferences

Special Instructions

Requisition Number: PRN44439B
Full Time or Part Time? Full Time
Work Schedule Summary: T-Sa, 9:30a-6:30p, 40 hour a week, Regular Saturday availability is required, must be able to work all home football games.
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: $20.00-$22.00/h DOE
Close Date: 6/9/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/197521