Job Details

Coordinator of Desk Operations

Position Number: 7114871
Location: Statesboro, GA
Position Type: Residence Life and Housing

Coordinator of Desk Operations

Job ID: 297840
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

University Housing

Job Summary

The Coordinator of Desk Operations will be responsible for leading the hiring, training, and supervision of front desk student assistants to provide a centralized customer service model for University Housing. The coordinator will also support conference and guest housing functions on both residential campuses. Incumbent will be responsible for the regular supervision of institutional student assistants as well as the overall management of front desk operations with University Housing on both campuses.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them that occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University

Responsibilities

Hire, train, supervise, and evaluate approximately 75 desk assistants and senior desk assistants during the academic year including conducting bi-weekly payroll operations following university guidance
Oversee residence hall front desk operations of University Housing on the Statesboro Campus ensuring all staff members provide customer service driven responses
Provide on-going training through in-service programs and workshops for student staff to ensure understanding and compliance of University Housing policies and procedures
Collaborate with Coordinator of Office Services on the Armstrong Campus to ensure consistent training content, policies, and supervision are applied to front desk operations on both campuses
Assess and analyze effectiveness of front desk operations through the evaluation of staff performance, item utilization, and identification of trends
With the Assistant Director of Desk Operations and Guest Services, collaborate and engage with campus partners such as Continuing and Professional Education, Eagle Dining, and Office of Special Events and Protocol
Serve in a summer conference on-call rotation. Direct and actively respond to various crisis situations including, but not limited to student/guest health (mental and physical), alleged violence, and facilities concerns

Required Qualifications

Educational Requirements

Bachelor's Degree

Required Experience

One (1) year related work experience

Preferred Qualifications

Preferred Experience

Experience in working in a customer service based environment
Direct experience in event or facility management

Proposed Salary

$19.15 - $23.97 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

Resume
Cover Letter
Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

June 8, 2026

Application review may begin on May 4, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Proof of valid Driver's License upon hire and throughout employment.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

Must be able to perform duties and responsibilities with or without reasonable accommodation
Work generally performed in an office environment
Workweek may occasionally extend beyond 40 hours
Travel may be required

Background Check

Position of Trust + Education

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=297840&PostingSeq=1