Job Details

Assistant Director of Student Financial Services Communications

Position Number: 9781181
Location: Waco, United States
Position Type: Financial Aid

Assistant Director of Student Financial Services Communications

Job Identification: 21514
Posting Date: 08/21/2026, 03:10 PM
Job Schedule: Full time
Locations: Waco, TX, United States
Degree Level:

Job Description:
A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities.

Since 2011, Baylor has been named as one of the nation's "Great Colleges to Work For". Great Colleges to Work For is one of the country's largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career.

What We Are Looking For

The Assistant Director of Student Financial Services Communications leads the overall strategy for financial services communications to students and families while maintaining regulatory compliance and delivering excellent customer service. This position serves as the brand and communications leader for One Stop, Student Accounts, Financial Aid, and VA Education Benefits and leads the financial services communications team in support of the university's Strategic Enrollment Management plan.

A bachelor's degree and three years of relevant work experience are required. Six years of relevant work experience is preferred.

A combination of education and experience will be considered in lieu of one another.

A hybrid work arrangement will be considered on a case-by-case basis.

Must be able to travel outside of the state of Texas.

All applicants must be currently authorized to work in the United States on a full-time basis.

What You Will Do

Lead and manage the overall communications strategy for financial services, including One Stop, Student Accounts, Financial Aid, and VA Education Benefits
Strategize and manage communications to prospective and current students and parents across email, text, live chat, website, mail, app, presentations, and other communication channels
Coordinate with university Compliance and leadership to ensure financial services consumer information meets regulatory and institutional standards
Serve as the primary communications point of contact for the financial aid operations team, reviewing and verifying data to support accurate financial aid communications and special projects
Regularly audit and evaluate the timing, processes, and effectiveness of specialized financial services communication efforts to ensure timely, consistent, and audience-appropriate messaging
Communicate financial services communication policies and strategies with key campus partners to promote consistent language and messaging across the university
Partner with external vendors and maintain strong relationships to support smooth and accurate execution of communication initiatives
Lead the Student Financial Services Communications team, delegate and oversee work, establish priorities, and ensure team workload and communication strategy align with the Strategic Enrollment Management plan established by university leadership
Perform all other duties as assigned to support Baylor's mission
Ability to comply with university policies
Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!

About Us:
Baylor University, a private not-for-profit university affiliated with the Baptist General Convention of Texas, is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor complies with statutory Affirmative Action/Equal Opportunity requirements. Baylor's full official Notice of Non-Discrimination may be read online.

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/21514