Job Details

GMET Associate

Position Number: 9782481
Location: Salt Lake City, United States
Position Type: Museum & Arts Administration

GMET Associate

Job Summary

The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.

Responsibilities
The Guest & Member Experience Team Associate will be responsible for:
Greeting and welcoming incoming and outgoing guests of NHMU
Demonstrating customer service standards to both internal and external guests via positive professional communication
Knowing and enforcing the policies and procedures of the GMET department and museum at large.
Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
Being aware of daily activities and programs happening in the museum
Maintaining Gallery and Info Desk cleanliness
Using and maintaining gallery interpretation tools provided
Proactively engaging with guests in the galleries and other public spaces.
Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.
Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience.
Attending monthly staff meetings and/or after-hours events Capturing guest surveys to meet individual and team goals.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Program Assistant,, I: Requires little to no related experience.

Preferences
IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:
Written & oral communication skills
Basic computing and counting skills
Adaptability/handle pressure well
Time management
Attention to detail
Willingness to learn

Special Instructions

Requisition Number: PRN17385N
Full Time or Part Time? Part Time
Work Schedule Summary: Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 19 hours per week of availability, including either Saturday, Sunday, or both. Expectations to work weekends and holidays.
Department: 00018 - Utah Museum of Natl Hist Oper
Location: Campus
Pay Rate Range: 15.00 - 15.50
Close Date: 08/29/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9782481"">https://utah.peopleadmin.com/postings/207864