Job Details

Position Summary

The Enrollment Coordinator plays an important role in helping SDSU Global Campus students navigate enrollment and registration with confidence and ease. As part of a collaborative, cross-trained enrollment team, this position provides accurate and responsive support while processing enrollment transactions, maintaining student records, and resolving registration-related questions and challenges. The role combines attention to detail, policy knowledge, and exceptional student service to help remove barriers and keep learners moving toward their educational goals. This is an excellent opportunity for an organized, solutions-oriented professional who enjoys working in a fast-paced environment and supporting adult, online, and nontraditional learners.

Key Responsibilities

• Process enrollment and registration transactions accurately and efficiently while maintaining complete student records across university systems.
• Guide students through enrollment policies, procedures, requirements, and next steps with clear and student-centered communication.
• Research and resolve routine and moderately complex enrollment and registration issues to minimize delays and barriers for students.
• Collaborate within a cross-trained enrollment team to manage shared service channels, workflows, and high-volume processing needs.
• Maintain confidentiality and data integrity while identifying opportunities to improve and document enrollment processes.

Why Join Us?

• Help students successfully navigate enrollment and stay on track toward their educational goals.
• Support adult, online, and nontraditional learners through SDSU Global Campus's flexible educational programs.
• Build expertise in enrollment operations, student records, and systems such as PeopleSoft and Salesforce.
• Work within a collaborative, cross-trained team focused on responsive and efficient student service.
• Join a mission-driven environment committed to expanding access to education and removing barriers to student success.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday -- Friday, 8:00 a.m. to 5:00 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego after an initial training period.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it's like to work at the CSU---watch our video and imagine your future here: Working at the CSU.

Department Summary

SDSU Global Campus strives to be a global leader in providing education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and noncredit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.

San Diego State University Global Campus is committed to creating a culture of inclusion where all individuals are respected, treated fairly, and provided opportunities to excel. We deliver innovative educational experiences to all learners and realize our goals through a collaborative approach. We celebrate human diversity. We actively work to eliminate systemic and racial injustices and stand against racism in both the San Diego State University and the worldwide community. Our success relies on the unique perspectives and worldviews that everyone brings to the SDSU Global Campus. We aim to attract students, staff, and faculty members who can work hard and make meaningful contributions outside and inside of the classroom. We seek to create an environment where everyone can stay, thrive, and actively engage with the community.

For more information regarding the SDSU Global Campus, click here.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly lean new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Demonstrated ability to interpret and apply detailed procedures.
• Accurately enter, review, and reconcile data.
• Manage competing priorities in a high-volume service setting.
• Safeguard confidential student information.
• Learn enterprise student information, customer relationship management, document management, and office systems.
• Experience in higher education, enrollment, registration, records, or student services is preferred.
• Experience supporting adult, online, or nontraditional learners is preferred.
• Experience with PeopleSoft Campus Solutions, Salesforce, document management, or comparable systems is preferred.
• Experience improving or documenting administrative workflows is preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department's budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($4,047).
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $4,047 -- $5,896 per month (Step 1 -- Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by October 6th to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Danan Pacheco (dpacheco@sdsu.edu).