Job Details

Senior Technical Learning Experience Designer

Position Number: 6969344
Location: Kennesaw, GA
Position Type: Instructional Technology and Design

Senior Technical Learning Experience Designer

Job ID: 295583
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Develops, tests, maintains, analyzes, and delivers training programs and related materials to faculty, staff, and students in support of University academic, operational, and research technologies. Develops training curriculum and practical exercises and facilitates online and classroom training sessions.

Responsibilities

KEY RESPONSIBILITIES: -
1. Designs and delivers training programs using LMS platforms and authoring tools; creates online, blended, and microlearning content
2. Leads training workstreams for campus initiatives; manage timelines, stakeholders, and deliverables using project tools
3. Facilitates webinars, workshops, and coaching sessions; ensure accessibility and engagement.
4. Evaluates training effectiveness via analytics and feedback; implement improvements
5. Provides advanced troubleshooting and support for complex technical learning issues

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
Five (5) years of related training or technical writing experience demonstrating a progression of dealing with increasingly complex projects.

Preferred Qualifications

Additional Preferred Qualifications
Knowledge of LMS platforms such as D2L Brightspace, Blackboard Learn, Canvas; eLearning tools such as Articulate, Captivate, Camtasia; and video platforms such as Kaltura is a plus.
Knowledge of accessibility standards (WCAG 2.2 AA, Section 508) and compliance best practices.
Familiarity with AI-enabled tools (Microsoft Copilot) and FERPA/PII compliance.

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
A degree in Instructional Design, Learning Sciences, Education Technology, Information Systems, or a related field.

Knowledge, Skills, & Abilities

ABILITIES
Able to translate complex technical concepts into clear, business-friendly language for non-technical audiences
Able to lead training for diverse audiences and modalities
Able to work collaboratively with faculty, staff, students, and SMEs
Able to handle multiple tasks or projects at one time meeting assigned deadlines and adapt to emerging technologies and institutional goals

KNOWLEDGE
Expertise in Microsoft 365, LMS platforms (Canvas, D2L, Blackboard), and eLearning tools (Articulate Storyline, Captivate, Camtasia), video and multimedia production
Familiarity with accessibility standards (WCAG 2.2 AA, Section 508), Universal Design for Learning (UDL), and compliance best practices
Familiarity with Smartsheet and other project or task management tools for organizing timelines and deliverables
Knowledge of learning analytics and data visualization tools (Power BI); ability to evaluate and improve training effectiveness
Experience with AI-enabled tools (Microsoft Copilot, M365 Copilot) and prompt design for learning content

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, facilitation, and presentation skills
Skilled in webinar delivery, virtual facilitation, and creating interactive learning experiences
Strong troubleshooting and problem-solving mindset; adept at resolving technical learning issues
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette and collaboration skills

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=295583&PostingSeq=1