Job Details

Student/Customer Services: 55% 

• Administer exams according to testing standards, ensuring security and confidentiality. 

• Provide clear instructions and customer service to examinees, students, instructors, and staff. 

• Coordinate approved testing accommodations for students with disabilities. 

• Schedule exam appointments and manage related communication and logistics. 

Department Operations and Processes: 35% 

• Monitor testing environments for compliance and report suspected violations. 

• Serve as a certified GED Examiner and ensure secure administration of High School Equivalency exams. 

• Maintain required testing certifications and assist in training new or temporary staff. 

• Set up testing workstations and report technical issues. 

• Enter placement test scores accurately into the student database. 

• Maintain testing records in FERPA compliance and complete required annual training. 

• Track and report daily testing statistics and assist with file management and departmental tasks. 

Other: 10% 

• Participate in cross-departmental initiatives and campus events. 

• Identify and recommend process enhancements to improve efficiency and service delivery. 

• Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit,?division?and department of this position.? 

Physical😕Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information; and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions. 

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Environmental: Work will often occur in an office setting; where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally. 

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Vision: Ability to observe in a near visual range with or without correction or?reasonable accommodation.? 

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. 

Required Qualifications  

• High School Diploma or equivalent required. 

• Minimum of one (1) year of office support or related experience.   

• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. 

• Ability to follow instructions, manage multiple tasks, and meet deadlines with regular guidance and frequent check-ins.? 

• Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment. 

Desired Qualifications 

• Previous experience working in an educational setting, testing center, or community college setting. 

• Experience working with computer information systems used for student and employee data and reporting such as Workday.??