Job Details

Admissions Counselor I -MSSC
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Position Number: 5192450
Location: El Paso, TX
Position Type: Admissions/Enrollment

Admissions Counselor I -MSSC

Job ID: 11805
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

Position Information

Hiring Department: Military Student Success Center

Posting End Date: Open until filled.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm; may work extended hours or weekends during peak season.

FLSA status: Exempt.

Earliest Start Date: As soon as possible.

Salary: $35,568 Annually, non-negotiable.

Required Application Materials:

Resume
Cover Letter
List of three references

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides, and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Under the general supervision of the MSSC Education Benefits Manager, serves as the Department of Veterans Affairs School Certifying Official providing VA educational benefit assistance to members of the various branches of military service, veterans and their dependents through close adherence to stated policies, procedures and regulations of the Department of Veteran Affairs, federal/state government, and University. This position requires attention to detail, exceptional problem-solving skills, and the ability to work in a team environment.

Essential Functions

Processes approximately 600+ incoming VA certifications, ensures necessary documents are submitted, calculates tuition and fees, and performs data entry as necessary via Perceptive Content, Banner, and Enrollment Manager (EM).

Processes incoming VA certification requests, ensures necessary documents are submitted, and performs data entry as necessary.

Maintains knowledge of various benefits and services available and regulations governing their administration.

Provides assistance to veterans/dependents in securing benefits due and monitors programs to ensure veterans are receiving all benefits entitled to.

Assists active duty/veterans/dependents in the VA benefit application process.

Processes various internal VA reports, submits updates to enrollment certifications and grades.

Resolves problems regarding eligibility and payment of VA benefits.

Maintains knowledge of various benefits, VA legislation changes, services available and regulations governing their administration.

Processes incoming VA debt letters in collaboration with Student Business Services.

Answers questions in person, over the telephone, and e-mail regarding MSSC and VA related inquiries, program policies, practices, and operations.

Provides active duty/veterans/dependents with benefit counseling, coordination of services, and general VA questions.

Prepares or assists active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation.

Assists in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.

Maintains knowledge of policies and regulations governing the administration of Veteran Affairs benefits.

Composes, prepares, proofreads confidential correspondence, reports, and other complex documents; files correspondence and other reports; acts as custodian of University documents and records.

Assists with external audits, including preparation of files for auditors' visits.

Organizes, conducts, and participates in receptions, college fairs, and other special programs/events.

Assists with orientation sessions/welcome days for new students, transfer students, and parents.

Assists with the development of promotional and training materials.

Aids in the training of new hires within the department.

Assists in seeing students and in working additional hours during peak periods.

Serves as liaison to VA regional offices, University departments or administrative areas.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's degree from a four-year college or university.

and

Experience: One (1) year experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Preferred Qualifications:

Experience working with military veterans and their dependents in regard to resources, outreach, or education benefit assistance.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=11805&PostingSeq=1