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Communications, Services, & Projects Facilitator - 33321 University Staff Description
University of Colorado Anschutz Medical Campus
Department: School of Medicine, Office of the Dean, Offices for the Faculty Experience
Job Title: Communications, Services, & Projects Facilitator
Position #: 00821634 – Requisition #:33321
Job Summary:
The Communications, Services & Projects Facilitator is a new position and serves as a vital contributor to the Offices for the Faculty Experience (OFE). This position supports a cross-office team in the development, management, delivery, and communication of current and new initiatives in the School of Medicine (SOM). The Communications, Services & Projects Facilitator is exceptionally skilled in "quick learning," has a consistently accurate understanding of these newly learned areas, and then uses their advanced skills in coordinating and communicating about these areas in which they are not an expert. The Communications, Services & Projects Facilitator is inclusive and attentive to details, "a can-do go-getter," and service and outcome-focused. The Communications, Services & Projects Facilitator is skilled at working across both communications and diverse operational functions, independently, and in collaboration with diverse stakeholders to fulfill OFE goals and objectives.
OFE resides in the Dean's Office in the School of Medicine on the University of Colorado Anschutz Medical Campus. The OFE team is growing and includes the Office for Faculty Affairs, the Office for Faculty Development, the Office for Faculty Relations, and the School of Medicine's Faculty Work & Culture Optimization Collaborative for well-being.
The Communications, Services & Projects Facilitator has a unique cross-functional skill set and is exceptional across many areas of communications and is skilled at moving between cross-functional project management and providing operational support and services. The Communications, Services & Projects Facilitator supports, develops, manages, coordinates, and delivers a variety of projects, services, and initiatives, taking care of "every day" operational, business, and administrative needs, as well as more complex initiatives for OFE. The person hired into this new role is excited to contribute their unique combination of skills to a new unit in the SOM Dean's Office. This new hire will enjoy fostering a welcoming, communicative, and service-focused environment and holding oneself accountable for delivering exceptional outcomes for the OFE team.
Key Responsibilities:
Cross-Functional Communications (~60% of time)
- Manages, develops, coordinates, and delivers diverse communications across OFE and the SOM, including webpages, social media, e-newsletters, technical user guides and e-resources, campaigns, promotions, program marketing, stakeholder engagement initiatives, presentation materials, visual communications, data representations, videos, storytelling and narrative-building initiatives, fact summaries, annual and other reports – among others, depending on the communication needs of the OFE team.
- Coordinates with the team, and launches, manages, and aligns branding, webpages, and a variety of other communications across OFE.
- Listens, understands, and then develops narratives, engaging stories, faculty and program guides/directions/process communications, and other stakeholders, shares about the faculty experience, and distributes information about OFE to the SOM.
Project Management & Facilitation of Service Improvements (~30% of time)
- Independently and collaboratively manages projects, programs, and other initiatives at various stages (such as during development, piloting, implementation, evaluation, quality and continuous improvement, and ongoing administration).
- Manages special operational improvement projects (may include projects in business services, faculty process administration, development and training, events, communication, and with databases and IT – among others).
- Takes direction, proactively seeks clarification, focuses on solution development, and with advanced diplomatic skill, communicates "up, across and downstream" to address challenges to deliver on assignments and meet OFE objectives.
Executive & Operational Services (~10% of time)
- Supports administrative leaders/executives on special projects, business services, and various operational and administrative needs (including everyday administration areas and initiatives at higher levels of complexity).
- Moves effortlessly and with advanced ability and dexterity between diverse assignments that may cross-function and demand different skills, communications, and approaches to complete the assignment.
- Leans, follows, and accurately and appropriately applies CU/SOM policies and processes across all areas of work, and holds project teams to the same high standards.
- Completes other duties as assigned.
This description is a summary only and describes the general level of work to be performed. It is not intended to be all-inclusive, and percentages are estimates only. The duties of this position are evolving as OFE grows and develops and may change from time to time and/or based on needs. We reserve the right to add modify or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Work Location:
Hybrid – this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings. Alternative work schedules and remote work, up to 2 days a week, can be approved, in accordance with campus policy (https://www.ucdenver.edu/offices/human-resources/remote-work-participation-agreement).
Why Join Us:
The Offices for the Faculty Experience (OFE) is a newly established unit within the Dean's Office in the School of Medicine, residing on the University of Colorado Anschutz Medical Campus. This unit includes the Office for Faculty Relations (OFR), the Office for Faculty Development (OFD), the Office for Faculty Affairs (OFA), and the School of Medicine's Faculty Work & Culture Optimization Collaborative for well-being.
OFE works with and collaborates across all SOM departments and the Office of the Dean, including the Office of Clinical Affairs, Office of Research, Office of Medical Education, and Office of Business Affairs. OFE serves as a central point of contact for faculty within the School of Medicine, through the school's 6 basic science departments, 18 clinical science departments, and 12 centers and institutes. Nearly 5000 faculty, as well as part-time and volunteer clinical faculty, are represented and supported by the processes, services, and initiatives administered and led by the OFE team.
The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education, and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals, UCHealth University of Colorado Hospital and Children's Hospital Colorado, that treat more than two million adult and pediatric patients each year.
Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care, and professional training, and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, holidays, and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Minimum Qualifications:
- Bachelor's degree from an accredited college or university.
- 4 or more years of experience in communications, marketing, branding, webpage management, e-communications, project management, team coordination, supporting administrative leaders, and/or other relevant areas.
Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
- Master's degree in business administration, public or health administration, or other relevant field(s), with emphasis in communications, marketing, and/or project management, or a master's in any relevant area(s) from an accredited college or university.
- 6 or more years of relevant experience.
- Diversified and demonstrated skill across a range of communication areas, such as program marketing, branding, e-communications, social media, webpage management, and/or other areas relevant to the position.
- Demonstrated skills in cross-functional project management or stakeholder/team coordination.
- Experience supporting or providing services to teams, diverse stakeholders, or senior executive(s).
- Additional cross-functional experience or skills in any of the following areas:
- Human resource or faculty affairs processes at CU.
- Administrative or similar process improvement.
- Process and administrative communications.
- Data management, data projects, and/or data communications.
- Metric and outcome analyses or communications.
Knowledge, Skills, and Abilities:
- Advanced communication skills for moving teams and initiatives forward, sharing information in written, visual, and other forms, and fostering engagement, participation, and understanding.
- Advanced skill in "quick learning," understanding, and then coordinating a team in areas where one is not an expert.
- Advanced skill in quick learning, understanding, and then communicating about areas where one is not an expert.
- Outstanding skill in balancing and tracking large projects and a significant number of tasks concurrently, establishing work priorities, meeting deadlines, and ensuring following through, both personally and for a project team.
- Skilled at professionally collaborating with leaders, faculty, staff, and other stakeholders and partners, in managing and resolving diverse types of conflict, and taking and providing direction.
- Ability to problem solve across diverse business service, administrative, communication/marketing, and other CU/SOM areas to deliver on assignments.
- Knowledge of and ability to understand communication trends, and deliver diverse communications and marketing programs within healthcare, healthcare administration, academic medicine, and academic administration.
- Advanced knowledge and skill in using and learning technology and software for a range of projects and communication assignments.
- Advanced written language and grammar for outcome-focused communications, diverse audiences, and various communication needs (and the ability to switch communication styles and methods appropriately).
- Ability to collaboratively analyze, manage, and communicate data, metrics, and outcomes of varying degrees of complexity for various initiatives and audiences.
- Deep knowledge of inclusive language, inclusive marketing, and accessibility practices in communications for today's work environment.
- An exceptional work ethic and outstanding attention to detail.
- Skilled at fostering a team environment and consistently modeling the highest standards in team player behaviors.
- Commitment to fostering an inclusive work environment, including for those different from you and your peer group.
- Outstanding organization and applied skills for working and managing teams and projects effectively in both in-person and remote environments.
- Outstanding and applied skills in managing high-volume email and Outlook calendars for efficiency, follow-through, team communications, and achieving desired outcomes.
- Passion for innovation and enthusiasm for delivering great services, communications, processes, and outcomes as part of an evolving team.
- Ability to navigate changing work environments while maintaining outstanding organization and customer service, including being welcoming, inclusive, responsive, reliable, and accountable.
- Advanced skill with technology/software, including Microsoft Outlook, Excel, PowerPoint, Word, SharePoint, OneDrive, Teams, project management tools (e.g. Smartsheets), Zoom, communication and marketing technology/software (incl. website management, social media platforms, among others).
How to Apply:
For full consideration, please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Questions should be directed to: Zoe Lynn (zoe.lynn@cuanschutz.edu)
Screening of Applications Begins:
Applicant review will begin May 17, 2024 and will continue until filled.
Anticipated Pay Range:
The starting salary range (or hiring range) for this position has been established as $65,610 to $83,456.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.
Total Compensation Calculator: http://www.cu.edu/node/153125
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Job Category: Business Services
Primary Location: Hybrid Department: U0001 -- Anschutz Med Campus or Denver - 20029 - SOM-DEAN DO ADMINISTRATION
Schedule: Full-time
Posting Date: Apr 18, 2024
Unposting Date: Ongoing Posting Contact Name: Zoe Lynn Posting Contact Email: zoe.lynn@cuanschutz.edu Position Number: 00821634
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