Job Details

Coordinator 2, Student Success Advocate
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Position Number: 5226288
Location: Salt Lake City, UT
Position Type: Student Affairs and Services

Coordinator 2, Student Success Advocate

Salt Lake Community College

Position Title: Coordinator 2, Student Success Advocate

Open Internally or Externally: External

If faculty, tenure track status: Not Applicable

Reports to (title): Assistant Director 3, Bridge Programs

Department: Orientation & Student Success-4B6

Requisition Number: 24280

Position Type: Replacement

Job Category: Staff

FT/PT: Full-time

Initial Work Location:

Starting Salary: $44,448.00 - $47,927.00

Job Open Date: 05/01/2024

Job Close Date:

Open Until Filled: Yes

Priority Review Date: 05/15/2024

Job Summary: Under general supervision, the Student Success Advocate will assist the Orientation and Student Success Office in coordinating a comprehensive strategy for supporting a cohort of over 300 first-gen, underrepresented students to graduate from Salt Lake Community College (SLCC). Critical responsibilities for this position include, delivering relevant services and resources designed to meet the basic needs and college success goals of our student body; coordinating early alert interventions, including a robust summer bridge program for first-year exploring students and STEM majors; leveraging technology (i.e., early alert and case management tools, communication platforms, and analytic dashboards) to identify, track and document challenges students are facing in their academic journey and collaborate with others to mitigate these challenges; and connect students with opportunities to engage in deep learning and college-completion initiatives.As a member of the OSS team, the Student Success Advocate will benefit from being part of a caring team environment made up of more than 40 people, which includes professional staff and student leaders. OSS anticipates hiring a hardworking and energetic professional to help expand our team and continue to provide high-touch support for SLCC students.

Essential Responsibilities and Duties: Deliver Relevant Student Services and Resources:

Provide individualized support to students who may be experiencing difficulty adjusting to the culture and norms of higher education or those facing barriers impacting their success and completion.
Advocate on behalf of students who are experiencing hardship at SLCC and find ways to connect them to opportunities designed to enhance their academic experience or work with others to create opportunities for these students and change institutional orthodoxies.
Employ listening and advising practices to assist students in accessing College resources and support their completion goals.
Assist students in identifying resources for major and career selection and ensure students are following through with referrals.
Support students with applications and appeals, mentoring, involvement opportunities, stress management, internships, time management, research opportunities, scholarships, participation in high impact practices and other college processes.
Work with students one-on-one to establish goals and to drive connection with relevant resources.
Assist in workshops and other academic recovery programming.

Coordinate Early-Alert Interventions:

Utilize student retention, student development, and learning theories to shape student interactions.
Work collaboratively with departments in the Student Success Unit, Student Affairs, and Academic Affairs to case manage 150 to 300 students per year.
Utilize MySuccess and work together with other departments to create meaningful student success interventions.
Meet regularly with other departments to discuss student success interventions, and challenges that impact student retention and persistence.
Work collaboratively with others to implement a summer bridge program and ongoing support services for new students starting at SLCC.
Develop practices and procedures for following up with students and maintaining engagement.
Work with the OSS assistant director to assess the effectiveness of services and create appropriate recommendations for improvement.

Leverage Technology:

Document student interactions in MySuccess (i.e., SLCCs case management software).
Create and upload student success plans to MySuccess, and monitor students progress through these plans.
Track raised flags, referrals and success plans using MySuccess and work with other departments to ensure students are being seen properly.
Upload student information to third-party software (i.e., dashboards and communication tools) and ensure the integrity of the data being used.

Connect Students to Opportunity:

Develop a working knowledge of SLCC academic advising, financial aid, and career services and procedures.
Catalog and identify all student success initiatives at SLCC, and as appropriate connect students to these services proactively and when it is relevant to do so.
Connect students with the Basic Needs Coordinator who assist students to access community resources and agencies designed to meet basic human needs.
Train and supervise student interns to assist with case management load.
Develop resources and marketing materials to assist students in exploring opportunities to enhance their academic experience.
Other duties as assigned.

Essential Responsibilities and Duties Continued:

Minimum Qualifications: To be considered for this position, all candidates must meet the following requirements:

Bachelors degree, preferably in education, educational psychology, sociology, social work, communications, ethnic studies, STEM, or related field.
Two (2) or more years of full-time direct professional experience.

Part-time experience may be considered on a prorated basis (i.e., four years of related part-time work equals two years of full-time experience).
Trade off 2:1 in experience/education requirement.

Preferred Qualifications: Preference will go to candidates who have: Masters degree in a related field. Experience working in a higher education environment, particularly two-year schools. Bilingual or multilingual ability.

Knowledge, Skills & Abilities: The Student Success Advocate must: Motivate, encourage, mentor, and teach students how to navigate higher education. Create and advocate for a welcoming environment for students. Demonstrate initiative, creativity, teamwork, conflict resolution, and decision-making skills. Employ excellent community skills, including active listening and responding skills. Feel comfortable using technology. Be familiar with student development and student retention theories. Be dependable, have excellent organizational skills, and pay close attention to details. Participate in ongoing professional development sessions. Candidate should possess the ability to: Communicate effectively (in writing and verbally) with a wide range of individuals. Provide excellent customer service and one-on-one consultations with students. Case manage between 150 to 300 students providing care and support toward academic, social, and life skills development. Facilitate meetings with stakeholders and work with the OSS Assistant Director to lead a group of professionals towards a common vision. Collaborate with various stakeholders internal and external to SLCC to plan programming for students. Maintain and update student files, including recording all interactions with students in the MySuccess case management database. Work collaboratively with others in the OSS team, as well as our campus partners. Assess the needs of students and create interventions or services to meet these needs. Organize, process and disseminate large amounts of information accurately and when it is relevant to students. Learn the requirements of SLCC services, major prerequisites, programs and degree options, as well as college resources and processes (e.g., admissions, registration, financial aid, placement, academic advising and orientation). Work well under pressure and function independently with integrity under general supervision. Utilize basic computer operating systems (e.g., Microsoft Office Word, Publisher, Excel, PowerPoint, Outlook) and SLCCs student information systems (i.e., Banner, MySuccess). Train, coach and supervise the work of part-time student interns. Prioritize assignments, plan and carry projects to completion. Learn quickly, work well under pressure, and work ethically with confidential information. Advocate for all students with an emphasis on students who may be at risk of leaving college because their needs are not being met by the institution. Assist in planning and facilitating academic recovery programming and coaching for students. Evaluate student success interventions and create reports and establish recommendations. Work a flexible schedule which may include mornings, evenings, and weekends. Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties:

Special Instructions: Full consideration will be given to applicants who apply on or before the priority review date indicated above. More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx

SLCC Highlights: Salt Lake Community College is Utahs largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utahs fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA: Exempt

SLCC Information: Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.This position may require the successful completion of a criminal background check.

To apply, please visit: https://jobs.slcc.edu/postings/58688