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ITTA Learning Spaces Technical Engineer
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Position Number: 2394170
Location: Macomb, IL
Position Type: Computer and Information Technology

ITTA Learning Spaces Technical Engineer

Work Department: University Technology
Class Title/Code: Information Technology Technical Associate (5031)
Effective Date: Jul 8, 2021
Responsibilities:
The position assists with the management of the equipment, facilities, scheduling, staffing and deployment of systems in classrooms, computer labs and computer resource centers.
- Manages all Macomb campus computer classrooms, labs and computer resource centers consisting of approximately macOS and Windows computers, including hardware, software, equipment and facilities maintenance.
- Creates, maintains and deploys operating system images, applications, and other software for Windows and macOS computers using SCCM, DeployStudio and Apple Remote Desktop.
- Troubleshoots, maintains, and repairs printers, scanners, and other hardware in all labs and computing resource centers.
- Provides tier II and III support to end users by troubleshooting, maintaining, configuring, and installing operating systems; applications; anti-virus; network clients; and a variety of hardware, including various types of peripherals and software necessary to support their operation.
- Develops and maintains technical and operational documentation and process improvements for labs and CRCs.
- Provides training, subject matter expertise and support to tier I Technology Support Services staff to improve first contact resolution of classroom and lab issues.
- Maintains inventory, procurement, and replenishment processes for labs.
- Manages student payroll software and processes for all uTech units.
- Creates, maintains, ensures compliance with Federal Work Study funds, and terminates student employment authorizations.
- Administers, supports, deploys, and coordinates with vendors and colleagues to advocate for and maintain server-based applications and services.
- Creates and maintain scripts to simplify and streamline important and/or common tasks.
- Assists server team with Active Directory and group policy management and maintenance functions.
- Co-coordinates lab computer hardware and software upgrades for WIU faculty and staff.
- Assists with the management of student employees, including scheduling, staffing, evaluating performance, resolving conflicts, coaching, and mentoring.
- Assists with computer lab technology standards, guidance, and processes, based on best practices, data, and evaluation.
- Keeps accurate and timely record of activities performed in designated department application.
- Acts as Information Technology security liaison between LS and IT Security Team
- Maintains higher level understanding of networking, infrastructure, hardware, various operating systems, and software.
- Maintains current knowledge of University business services, policies, and procedures.
- Provides support for University electronic classrooms.
- Provides support for Desktop & Hardware Services area of unit.
- Performs other duties as assigned.
Required Qualifications:
Bachelor's degree in computer science, information management systems, information sciences, or a related field

or

Three years of work experience comparable to that of an AV consultant
- Experience with planning, design, implementation, and support of Windows and macOS computers in an enterprise environment.
- Three year experience using SCCM, or other image/application deployment software in an enterprise environment.
- Experience troubleshooting, repairing, and maintaining technology equipment, including printers, scanners, and other peripheral hardware.
- Experience working in a multi-platform client-server environment, including Microsoft, UNIX, Linux, or macOS.
- Programming and/or scripting skills.
- Demonstrated leadership experience.
- Demonstrated understanding of project management.
Starting Salary: $3717/month
Application Deadline: Jul 30, 2021
Additional Information:
Two positions are currently available.

Employment - Information & Instructions
Complete an Employment Application online. Submit supplemental application materials, which may include transcripts, licenses, certifications, resume, and a copy of the DD214 (if applicable), via email to HR-Testing@wiu.edu.

All application materials are due in the WIU Human Resources Office no later than 4:30 p.m. the day of the application deadline.

Western Illinois University is an Affirmative Action and Equal Opportunity employer with a strong commitment to diversity and a non-discrimination policy that includes sex, race, color, sexual orientation, gender identity and gender expression, religion, age, marital status, national origin, disability, or veteran status.

For questions regarding the application process, please contact:

Human Resources Office
Sherman Hall 105
1 University Circle
Macomb, IL 61455

Phone: (309) 298-1971 ext. 1
Fax: (309) 298-2300

Email: HR-Testing@wiu.edu

Open: Monday - Friday; 8:00 a.m. - 4:30 p.m.