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IT Support Technician II
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Position Number: 2035120
Location: Lubbock, TX
Position Type: Computer and Information Technology

IT Support Technician II
Lubbock
22097BR
ITHC

Position Description
The IT Support Technician II scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Major/Essential Functions

With some supervision by management and/or project leads:
Provides department or unit primarily hardware and some software support and maintenance. Including, but not limited to, desktops, printers, lab equipment, etc.
Troubleshoots primarily hardware and some software, or some system problems, interfacing with central technology support areas. Performs technical duties necessary for department or unit business operations.
Specializes in hardware and software relevant to the department or unit.
Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Knowledge, Skills, Abilities:

Ability to exercise judgment based on an understanding of organizational policies and activities.
Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
Communicate effectively both orally and in writing.
Establish and maintain effective work relationships.
Intermediate level analytical skills including process description, logic, problem diagnostics, and problem-solving.
Intermediate technology hardware and software competency.
Training in fundamental and advanced hardware and software support through education or experience.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications
Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.

To apply, visit workattexastech.com

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.