Job Details

Salary:

Salary Range: $3,096 - $5,439 per month
Anticipated Hiring Range: $3,300 - $4,000 per month

Note: This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

Overview:

The Police Dispatcher is a specialized classification within the Fresno State Police Department. The Police Dispatcher provides essential dispatch communications. Dispatchers are responsible for maintaining effective and efficient communications between the dispatch center, campus police officers, non-sworn department personnel, other university departments and personnel, outside emergency and law enforcement agencies, and the public. The Police Dispatcher also plays a vital role in records maintenance.

Position Summary:

Majorduties of the job include:

• Receiving and screening incoming emergency and public safety calls for service
• Communicating with campus law enforcement and non-sworn personnel using the police radio systems
• Operating other emergency communications equipment
• Entering and retrieving data for police reports, activity logs and criminal information
• Using multiple dispatching computer applications and equipment including but not limited to: computer-aided dispatching software, radio transceiver, 911 system, CLETS/NCIC terminal, telephones, university fire and burglar monitoring software, and emergency notification systems
• Processing police reports and preparing reports for UCR, Clery, and the District Attorney's Office
• Entering, researching and retrieving information
• Maintaining radio messages and general station activity logs
• Preparing routine correspondence
• Providing technical work in various assignments
• Working independently, reacting quickly, and demonstrating good judgement and discretion in stressful situations

Secondary Duties of the job include:

• Maintaining files and records, processing documents/records, providing assistance to customers and staff, and performing other related duties as assigned
• Working overtime for shift coverage and events as needed

Knowledge, Skills & Abilities:

• Knowledge of current office methods, practices and procedures
• Working knowledge of public safety-related agencies and the respective communication protocols
• Ability to:
  • Learn the use of applicable automated dispatch and law enforcement systems and databases
  • Effectively use a phonetic alphabet
  • Provide clear and concise verbal directions quickly and accurately
  • Apply effective listening, writing and oral skill and competence in interpreting and communicating procedures, policies, information, ideas and instructions
  • Transfer information accurately, both verbally and in writing
  • Follow oral and written instructions
  • Use standard office automation software including word processing, email, and related software applications
  • Handle a wide range of interpersonal interactions effectively
  • Maintain composure in highly stressful situations or when dealing with difficult individuals
  • Maintain the confidentiality of sensitive information
  • Work effectively with faculty, students, and the general public staff from diverse ethnic, cultural and socio- economic backgrounds
  • Work day, night, and weekend shifts
• Willingness and ability to work overtime for shift coverage and events as needed
• A history of regular attendance and positive performance evaluations

Education and Experience:

• High School Diploma or equivalent
• One yearof dispatching experience in a law enforcement or comparable agency within the last ten years

Specialized Skills:

• Must have a working knowledge of legal codes, requirements, and procedures for receiving complaints and calls for service, as well as dispatching officers and other public safety staff appropriately
• Must have completed the Police Officers Standards and Training (POST) Dispatcher Course
• Must successfully pass a POST Dispatcher Background Check

Preferred Skills:

• Three or more years of dispatching experience in a law enforcement or comparable agency within the last ten years